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This Week in Mediation #1024

February 21, 2024 – OUR 29TH YEAR!
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In This Issue:
Helping Mediators Do the Best Mediation They Can • Mediation is Not Always about Settling! • Forgive Without Apology • Navigating the Intersection of AI and Ombuds • ICODR Podcast 27: Sanjana Hattotuwa on Technology, Disinformation and Peace • Mediation in the News • Job Postings • Events Calendar • Blogs


Helping Mediators Do the Best Mediation They Can
By John Lande
This article is Part 2 of a two-part series presenting action research about factors affecting mediators’ individual practice systems and how they can improve their systems.

Mediation is Not Always about Settling!
By Phyllis Pollack
The lesson I learned is simple: not everyone comes to mediation to settle a case. Other motives are often at play and that is one of the first questions I should be asking: Why are you here? 

Forgive Without Apology
By Lorriane Segal
Forgiveness is actually something we do for ourselves, so we won’t be filled with bitterness. It isn’t about the other person deserving or earning forgiveness, it is about giving ourselves the gift of a peaceful heart. And it is about finding compassion for the other person’s life and story, known or unknown.

Navigating the Intersection of AI and Ombuds
with Colin Rule
In this thought-provoking discussion, global ODR expert Colin Rule delves into the dynamic relationship between Artificial Intelligence (AI) and Ombuds practice exploring potential synergies and challenges.  The conversation begins by examining the evolving landscape of dispute resolution and how AI technologies are reshaping traditional DR methods. Colin brings his wealth of experience to the forefront, shedding light on the transformative power of AI in streamlining conflict resolution processes.  FREE REGISTRATION

26th Northwest Dispute Resolution Conference – March 21-22 in Seattle
After 5 years, the 26th Northwest Dispute Resolution Conference is BACK!  Featuring Dr. Chantel Prat, author of The Neuroscience of You, delivering our opening keynote, the conference offers a great opportunity to connect with those who’ve dedicated themselves to helping those in conflict reach resolutions less formally than in the courtroom. Speakers include Nina Meierding, Ken Cloke and Dr. Alan Kirtley. The conference is March 21 & 22, at the University of Washington Law School.  You can register and find more details HERE.

ICODR Podcast 27: Sanjana Hattotuwa on Technology, Disinformation and Peace
with Ian MacDuff
In this episode of the ICODR podcast Ian speaks with Dr. Sanjana Hattotuwa, pioneer in ICT for peace-building and citizen journalism.




  • Executive Director – Medford, OR
  • Dispute Resolution Specialist 1 – NJ
  • CEO / Executive Director – IL
  • Ombudsperson – NJ



  • February 21-25 – Becoming a Florida Supreme Court Certified Circuit Mediator Certification Training 
  • February 24 – Intermediate Conflict Coaching
  • February 26 – 10 Hour Advanced Arbitration Training
  • February 27-March 1 – Basic Mediation Training with Nancy Ferrell
  • March 1 – Navigating the Intersection of AI and Ombuds
  • March 6-14 – Advanced Mediation Questions Training
  • March 7 – The Thoroughly Modern Mediator – Marketing Your Practice
  • March 11-14 – 40 Hr. Basic Mediation Training
  • March 15-16 – Texas Association of Mediators – The Legacy of Mediation
  • March 18-22 – In Person 40 Hr. Mediation Certification Course
  • March 18-20 – 19th Annual International Ombuds Association (IOA) Conference
  • March 21-22 – 26th Northwest Dispute Resolution Conference
  • March 25-27 – 30 Hour Advanced Civil/Family Mediation Training
  • March 27-31 – Becoming a Florida Supreme Court Certified Circuit Mediator Training 
  • April 2-20 – Elder Decisions Elder Mediation Training
  • April 3-May 15 – Intro to Mediation Courses
  • April 5-6 – Pennsylvania Council of Mediators 36th Annual Conference
  • April 9-11 Family Mediation Training with Nancy Ferrell
  • April 15-16 – 20 hr. Child Protective Services Mediation Training
  • April 20-28 – The Basics of Mediation with Community Boards of SF
  • April 28-June 2 – New Jersey Association of Professional Mediators (NJAPM) 40-hour Divorce Mediation Class


Editors: Jim Melamed and Clare Fowler. We welcome comments and feedback. Send your comments to [email protected].  We encourage you to write an article for This Week in Mediation.

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