Featured Blogs Section

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Featured Blog Posts


Maria Simpson

Orlando and Radicalization

(6/27/16)Maria Simpson As a former member of the IRA, and one who admits to violence, Sean O'Callaghan has clearer insights into this concept than a lot of commentators and psychologists who have not gone through this process and, more importantly, rejected it. His comments, made after the violence in France, are equally applicable to Orlando.

David Hoffman Inspires Us Again

(6/27/16)David A. Hoffman, F. Peter Phillips David Hoffman‘s capacity to lead by inspiration is unparalleled. When you attend a program or lecture by David, you feel as if he’s talking to you over a table, sharing stuff that matters to him in the hope that it will matter to you, too.
Richard Peachey

Mr v Mrs: Call The Mediator

(6/27/16)Richard Peachey Behind closed doors, in more than 500 locations across England and Wales, a network of National Family Mediation (NFM) services are meeting separated couples attempting to resolve their disputes over money, children and property – without a courtroom battle.
Tammy Lenski

My Strategy for Dealing with Difficult People

(6/27/16)Tammy Lenski How to deal with difficult people? It’s one of the most frequent questions I’m asked.
Larry Susskind

Teaching Negotiation Online: What Happens when you Adopt a UX (User Experience Design) Orientation?

(6/27/16)Larry Susskind I taught an online negotiation course for the first time this spring.
Phyllis Pollack

To Leave or To Remain?

(6/27/16)Phyllis Pollack Brexit: should Britain remain within the European Union or leave? The proponents on both sides have been quite strong in their respective positions accusing each other of exaggeration, if not misrepresentation.
Jason Dykstra

4 Steps to Developing a Conflict Resilient Mindset

(6/10/16)Jason Dykstra “Hey Mick, what are you doing hammering on that boulder?” To which Michelangelo responded, “There’s an angel inside and I’m trying to let it out!”
Phyllis Pollack

The California Law Revision Commission’s Latest Decisions Re: Mediation Confidentiality

(6/10/16)Phyllis Pollack On June 1, 2016, the California Law Revision Commission (CLRC) held its meeting in Sacramento and, as in the past, took up mediation confidentiality as the last item on its agenda.
Ian MacDuff

The Mediator as Tourist

(6/10/16)Ian MacDuff I’ve just returned from a week in Vientiane, the capital of the Lao People’s Democratic Republic, and that week away gives me both a [slight] excuse for a late blog entry and a couple of reflections on the outsider/observer role of both mediator and tourist.
Patricia Porter

You Thought Your Marriage Was Miserable- Wait Till You Get To Court…

(6/10/16)Patricia Porter The breakup of a marriage almost always involves some level of conflict between spouses, but the process of litigation during divorce ratchets that conflict up to a level of devastation for all members of the immediate and even extended family.
Maria Simpson

4 Reasons to Call a Neutral Third Party

(6/06/16)Maria Simpson Even though it is vital to know conflict resolution skills yourself, it’s also vital to know when to call a third party for help.
Jason Dykstra

Carrying the Pain: A Mediator's Journey

(6/06/16)Jason Dykstra I tried to figure out an answer for the client. Then went home and withdrew into myself.
Ronald S. Kraybill

How Do You Call to the Deep?

(6/06/16)Ronald S. Kraybill By adopting practices of interaction largely stripped of symbols and moments to engage Depth, we cut ourselves off from the most powerful source of energy for creativity, connection, and change available to us.
Clare Fowler

3 Dastardly Disputes

(6/06/16)Clare Fowler It seems lately everyone is trying to classify disputes. Well, never let it be said that I wasn't one for jumping on the bandwagon.
Katherine Graham

Trouble at the Top: Why CEOs Don't Use Mediation

(6/06/16)Katherine Graham The C-suite, the Board, senior management – call it what you will, those at the top of an organisation are as prone to conflict as the rest of us. But even more than the staff base, senior management are reluctant to use mediation.
Tammy Lenski

Conflict Resolution Terms Defined

(6/06/16)Tammy Lenski I’ve had repeated requests for the language I use to describe and define common conflict resolution terms like dispute, conflict, mediation, and facilitation. Here’s the language I use and a PDF download suitable for printing.
Maria Simpson

Don't Take That Tone . . .

(5/27/16)Maria Simpson An endgame is the strategy you plan for how you will play your last hand or your remaining chess pieces or the end of the race to ensure the outcome you want. Sometimes those strategies work and sometimes they don’t, but it’s the plan we put into place to get a desired result, and then we hope it works.
John Lande

Compared to What?

(5/27/16)John Lande Although public perceptions are important indicators about the functioning of the court system, they are subject to biases and should be supplemented with other indicators.
Charlie Irvine

Oiling the Wheels of the Justice System

(5/27/16)Charlie Irvine This article is the talk given at the recent “100 cases” event in Glasgow to celebrate two years of small claims mediation provided by Strathclyde Mediation Clinic.
Joe Markowitz

Pre-litigation Dispute Resolution

(5/27/16)Joe Markowitz More evidence that the practice of law has changed in fundamental ways: Employee representatives agreed that they prefer to resolve employer-employee disputes without litigation if possible.
Phyllis Pollack

Risk Taking: It is a Matter of Biology.

(5/27/16)Phyllis Pollack Are you a risk taker? Or, are you a risk averter?
Lorraine Segal

The Illusion of Making Someone Else Change

(5/20/16)Lorraine Segal One of the most common illusions that new coaching clients have is that by working with me they can somehow find tricks or techniques to convince the other person to think and behave differently.
Tammy Lenski

Holding the Space for Someone in Conflict

(5/20/16)Tammy Lenski What does it mean to hold the space for someone who’s trying to get somewhere different in a conflict?
Jeff Thompson

Man With Gun During Standoff Streams It Live on Facebook

(5/20/16)Jeff Thompson SWAT negotiation team discusses whether online technology in gun standoff helped resolve their dispute.
Beth Graham

Curbing the Runaway Arbitrator in Commercial Arbitration

(5/14/16)Beth Graham Arbitration is in crisis. Under fire as an oppressive, claim-suppressing method of dispute resolution, imposed by businesses upon unsuspecting employees and consumers, arbitration is also becoming increasingly unpopular with its original designers – businesses in commercial disputes with other businesses
Michael Toebe

Meditation is Not the Same as Mediation

(5/13/16)Michael Toebe Two words, distinctly different meanings. Yet often confused by the eye, ear and mind because the words are spelled somewhat similarly and maybe sound alike to people when spoken. Yet it's useful to distinguish between the two for when a stressful situation arises and we find ourselves in critical need of help.
John Lande

Presidential Lecture on Listening and Compromise

(5/13/16)John Lande President Obama came to prominence in 2004 with a speech in which he argued that there isn’t a red America and a blue America but rather a single United States of America. Looking back twelve years later, this may seem like a rather odd notion in a country riven by intense political polarization.
Tammy Lenski

Whakawhanaungatanga

(5/13/16)Tammy Lenski Whakawhanaungatanga is a Maori process for establishing relationships. In the following interview I explore the tradition, identity, trust-building, and conflict resolution with New Zealanders Hilary Unwin and Pereri Hathaway.
Roland Chesters

Why Disability Mediation is Crucial

(5/13/16)Roland Chesters Disabled people are significantly more likely to experience unfair treatment at work than non-disabled people.
Ronald S. Kraybill

Use this Simple 2 Step for Conflict Resolution

(5/06/16)Ronald S. Kraybill As you become aware of diverse conflict styles, you can easily use the two step discussion process, a conflict resolution strategy that can be surprisingly effective.
Gary Direnfeld

Resolving a Parenting Dispute? Get with the times….

(5/06/16)Gary Direnfeld For years, family law litigators were the go to persons to facilitate the distribution of property, support obligations and the plan of care for children of the relationship between separating couples.
Beth Graham

The Arbitration Bootstrap

(5/06/16)Beth Graham Professor Leslie examines the legislative intent behind the Federal Arbitration Act and argues the law was never meant to be applied to consumer contracts.
Jeff Thompson

I owe my life to those who paid my ransom. But should Ottawa pay ransoms? No

(5/06/16)Jeff Thompson There is an audio file stored on my mom’s computer, labelled “The Bad Call.” It’s a recording of a two-minute call between her and me on Sept. 9, 2009. I had, at that point, been a hostage in Somalia for over a year.
Dan Simon

Surgeons’ Apologies Decrease Lawsuits: How Can that be News?

(5/06/16)Dan Simon I read an article on CNN that explains that when surgeons and other medical providers apologize after they’ve made a mistake, people are less likely to sue. What I found hard to swallow was that the story was considered newsworthy.
Phyllis Pollack

A Perfect Example of Engaging to Avoid

(5/06/16)Phyllis Pollack A few weeks ago, I discussed the paradox of Avoidance and Engagement. Parties engage in mediation to avoid further litigation or prolonging the dispute yet at the same time, they avoid each other during the mediation (through the use of separate sessions) to engage in settlement negotiations.
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