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Ombudsman vs. Mediator

Howard Gadlin discusses the difference between a mediator’s role and an ombudsman’s role. Ombudsman uses mediation as a tool, but their role is to assist a group of people within an organization to identify the organization’s policies and regulations that are causing internal conflict, then make recommendations.

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Howard Gadlin

Howard Gadlin is the former Ombudsman and Director of the Center for Cooperative Resolution, at the National Institutes of Health since the beginning of 1999. Before that, from 1992 through 1998, he was University Ombudsperson and Adjunct Professor of Education at UCLA. He was also director of the UCLA Conflict Mediation… MORE >

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