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And the Award Goes To . . . Susan Yates author.

And the Award Goes To . . . Susan Yates

Executive Director Susan Yates has been chosen to receive the American Bar Association Section of Dispute Resolution's D'Alemberte Raven Award....

By Susan Yates, Clare Fowler
Do You Need a Framework or a Formula for Navigating Conflict? author.

Do You Need a Framework or a Formula for Navigating Conflict?

I spoke with someone recently who was looking for a conflict coach for a colleague of hers. I knew pretty...

By Lorraine Segal
Beyond the Basics: How Continuous Training Transforms Mediators into Maestros author.

Beyond the Basics: How Continuous Training Transforms Mediators into Maestros

In mediation, each case is a unique human symphony. The mediator, not merely a facilitator, transcends to maestro, orchestrating resolution....

By Yanine Simpser
Understanding the Most Used Conflict Mode author.

Understanding the Most Used Conflict Mode

This question comes up from time to time, especially during group training and classroom discussions: Which conflict mode is used...

By Ralph Kilmann
The Role of Ombudsmen and The Recurring Ethical Crisis in the American Financial Services Industry author.

The Role of Ombudsmen and The Recurring Ethical Crisis in the American Financial Services Industry

In September 2016, Wells Fargo, a major financial institution of the US, fired over 5000 employees for misconduct, and issued...

By Alia Ismail
Parenting Changed My Conflict Style author.

Parenting Changed My Conflict Style

Being a parent changes many things!  For me,  my conflict style was one of those. On the Style Matters inventory, my highest...

By Ronald S. Kraybill
The Hummingbird author.

The Hummingbird

The other day, I opened one of the French doors in our house to let the dog outside where he...

By Phyllis Pollack
ICODR Podcast 27: Sanjana Hattotuwa on Technology, Disinformation and Peace author.

ICODR Podcast 27: Sanjana Hattotuwa on Technology, Disinformation and Peace

In this episode of the ICODR podcast Ian speaks with Dr. Sanjana Hattotuwa, pioneer in ICT for peacebuilding and citizen...

By Sanjana Hattotuwa, Ian MacDuff
Forgive Without Apology author.

Forgive Without Apology

Is an apology necessary before you can forgive someone?     Absolutely not Of course, forgiveness is a decision that only you...

By Lorraine Segal
Naïve Realism? or Surrounded by Idiots? author.

Naïve Realism? or Surrounded by Idiots?

In social psychology, there is a cognitive bias known as “naïve realism” which “is the human tendency to believe that...

By Phyllis Pollack
Ken Cloke’s Latest – and Last – Book: His Magnum Opus? author.

Ken Cloke’s Latest – and Last – Book: His Magnum Opus?

Book link here. I will not be alone in describing Ken Cloke as one of the most influential figures in...

By John Sturrock, Kenneth Cloke
The First Question author.

The First Question

 The first mediation meeting primarily revolves around getting to know your clients, and the clients getting to know you. It...

By Laurie Israel
RSI Report Examines N.H. Eviction Mediation Program: Agreement Numbers Hold, but More Tenants Move Out After Rental Support Ends author.

RSI Report Examines N.H. Eviction Mediation Program: Agreement Numbers Hold, but More Tenants Move Out After Rental Support Ends

RSI recently completed an evaluation of New Hampshire’s statewide Eviction Diversion program. Begun in 2021, this voluntary program provides landlords and residential...

By Jasmine Henry
Neutrality Trap: The Danger of Staying Silent author.

Neutrality Trap: The Danger of Staying Silent

In its commitment to serving as an institution dedicated to preventing, de-escalating, managing, resolving, and transforming conflicts into opportunities for...

By Papito Francis Ojok
Want Your Court Communications to Be Accessible? RSI Focus Groups Offer Insights author.

Want Your Court Communications to Be Accessible? RSI Focus Groups Offer Insights

RSI’s research has shown that self-represented parties in small claims cases often don’t understand what online dispute resolution (ODR) is...

By Rachel Feinstein
A Journey Through Conversational Storms author.

A Journey Through Conversational Storms

I think I'm right, and they think they're right. It's a classic clash of realities. Have you ever found yourself...

By Sarabjeet Wadhwa
Who Determines Your Self-Worth? author.

Who Determines Your Self-Worth?

Recently, I’ve been having more discussions on the core topic of self-worth: Am I a good or bad person? Am...

By Ralph Kilmann
The Ethics to Retaliation: A Potential to Reconciliation author.

The Ethics to Retaliation: A Potential to Reconciliation

Many people resort to retaliation to protect their own authority. Sometimes, demonstrating authority is necessary. When offended, matching others positions,...

By Alia Ismail
Mediate.com Podcast: Learning About NAFCM’s School Board Community Toolkit with D.G. Mawn author.

Mediate.com Podcast: Learning About NAFCM’s School Board Community Toolkit with D.G. Mawn

Part of community mediation is...we don't want people co-existing, we want people co-creating." In this episode, Veronica speaks with D.G. Mawn, President...

By NAFCM NAFCM, Veronica Cravener
Neutrality is Better than DIY Conflict Resolution author.

Neutrality is Better than DIY Conflict Resolution

I like do-it-yourself home improvement as much as the next person, but do-it-yourself conflict resolution is problematic. How has this...

By James Krueger
Reflective Practice: In Their Voices Interview with Lucy Moore author.

Reflective Practice: In Their Voices Interview with Lucy Moore

Reflective Practice: In Their Voices Video Conversation Project In this conversation, Michael interviews Lucy Moore, a dazzling and vivid storyteller...

By Lucy Moore, Michael Lang
If Mediation Is Still a Paradox, Should We Bother Solving It? author.

If Mediation Is Still a Paradox, Should We Bother Solving It?

The benefits of mediation have been widely advertised for the fast, cost-efficient and practical solutions that allow parties to retain...

By Agne Tvaronaviciene, Indre Korsakoviene, Julia Radanova
Reflective Practice: In Their Voices Interview with Cheryl Jamison author.

Reflective Practice: In Their Voices Interview with Cheryl Jamison

Reflective Practice: In Their Voices Video Conversation Project Cheryl advocates for materials and courses that provide lessons in conflict management...

By Michael Lang
Forgive Without Apology author.

Forgive Without Apology

Is an apology necessary before you can forgive someone?     Absolutely not. Of course, forgiveness is a decision that only you...

By Lorraine Segal
Self-Restraint: A Door to True Liberty author.

Self-Restraint: A Door to True Liberty

Many people resort to closing an eye on inner emotions as a result of cultural programming. They think, by doing...

By Alia Ismail
Conflict Tipping Podcast 26: Protecting People Over Tech Platforms with Anne Ikiara of Digital Action author.

Conflict Tipping Podcast 26: Protecting People Over Tech Platforms with Anne Ikiara of Digital Action

In this episode, Laura engages in a riveting conversation with Anne Ikiara, the Executive Director of the nonprofit Digital Action....

By Laura May
England & Wales (finally) Embrace Mediation author.

England & Wales (finally) Embrace Mediation

In England and Wales (E&W) we are about to put hundreds of thousands of cases through ADR.  Endless hesitation and...

By Tony Guise
Trauma-Informed Care in Mediation author.

Trauma-Informed Care in Mediation

(This article was first published in the Oakland County Legal News on May 30 and June 27, 2023.) "The paradox...

By Laura Athens
Calling for Contributions for Handbook of Environmental Conflicts author.

Calling for Contributions for Handbook of Environmental Conflicts

Gregg Walker of the School of Communication at Oregon State University and Todd Jarvis of the Conflict Resolution Program at...

By Todd Jarvis
Duality: A Natural Lifestyle, and Not a Catastrophe author.

Duality: A Natural Lifestyle, and Not a Catastrophe

Men and women, day and night, spring and winter, and other pairs of opposites always existed, at times sequentially (day...

By Alia Ismail

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