International Center for Cooperation and Conflict ResolutionWhen reconciling after a conflict, which is more important: responding quickly or responding correctly and thoroughly? A new study on motivation addresses this question....
By Christine WebbFrom the Blog of Phyllis G. Pollack. Many years ago, Robert Fisher and William Ury coined the acronym ‘BATNA’ meaning “Best Alternative To A Negotiated Agreement.” It represents the available...
By Phyllis PollackAfter I retired from mediation practice, I had more time to read books. Some books were about mediation, others about human nature and behavior. Reading them has been a real...
By Giuseppe Leone