Is your family or someone you know going through a rough patch and wondering when might it be necessary to bring in a mediator? Watch this video if you'd like to know how a mediator helps families resolve conflicts and what the qualities of a good mediator are.
Bob Bordone, a Senior Fellow at Harvard Law School and the Founder and former Director of Harvard Law Schools Negotiation Mediation Clinical Program. I'm also the Founder and Principal of the Cambridge Negotiation Institute and have written and taught on negotiation, mediation, and conflict resolution for more than 20 years. MORE >