In that most famous of sales movies,David Mamet's Glengarry Glen Ross, the under-appreciated Alec Baldwin gave his sorry group of cold-callers the prime directive of sales: Always Be Closing. You...
By Victoria PynchonAdapted from an address to the annual conference of the Arbitrators and Mediators Institute of New Zealand in July 2015. A revised version of a keynote address given to the...
By John Sturrock[Note to readers: Mediation Channel is not a political blog, so I don’t typically use it as a vehicle for expressing my political views. Sometimes though I must when an...
By Diane J. Levin