Featured Blog Posts
Whenever I teach conflict and communication skills classes or coach someone, I always include the important role nonverbal communication plays.
Sometimes, when involved in an interpersonal conflict, we find ourselves “up against a wall”.
This article discusses 12 tips for hiring the right mediator for the right situation.
This discusses the recently published groundbreaking SOAS Arbitration in Africa Survey, the first survey of its kind to take a pan-African snapshot of African arbitration practitioners—their expertise, experience, skills, and views on arbitration.
When a difficult conversation rattles you, using a centering question can help you get your balance back.
It might seem strange to use the words ‘grateful’ and ‘conflict’ in the same sentence.
Teachers need the support of parents and the community in the districts in which they teach.
Establishing rapport seems like a nice thing to do, right? I don’t think so.
Acceleration in conflict begets acceleration until we become mice on a treadmill.
I have fallen in love with mediation in this position. I enjoy the satisfaction of making people feel heard and working through issues.
(7/06/18)Michael A. Zeytoonian
One of the things we would find out very quickly through an employment litigation assessment was whether both sides were open, willing and able to exchange all relevant information in good faith about the facts in dispute right away.
The expression “to have a bee in one’s bonnet” has a variety of meanings.
We are all capable of hating; but we are all capable of loving, as well.
Navigating the United States’ approach to mediation can be tricky for international firms as there is no uniform approach.
(7/02/18)Peter Adler, Nicole Brodie
Ok, we’ve got a problem: Britain has announced a new Minister of Loneliness.
The high court's opinion will resolve a split among the Circuit Courts of Appeal regarding whether a court may decide the issue of arbitrability in situations where the arbitration claim is groundless.
My husband’s stay in the hospital has taught me a very basic lesson: knowing how to resolve disputes is a necessary tool in every aspect of life, especially in stressful situations such as hospital stays.
Dr. Ury says that in modern day conflict, where we seek to win at the expense of our adversary. In doing so, we invariably ensure mutual loss. “Instead,” he said, “The aim of modern day conflict resolution must focus on finding mutual gains.”
Some of us have a pattern known as people-pleasing.
In the 9 years since I left my own toxic workplace, I’ve coached and consulted with people in all stages of being bullying or mobbed (bullied by a group).
Someone once said to me that while to a butcher a pair of lamb chops is just another set of lamb chops, to a person who has not eaten in a long while, it will be the best meal ever. In sum, it is all a matter of perspective.
(6/15/18)Jan Frankel Schau
The values we share matter more than our differences.
Us mediators and consultants try to help people create constructive engagements and dialogues that lead to real problem solving.
The metaphor of an iceberg has commonly been used as a metaphor about conflict.
Dispute resolution comes in as many forms as there are people in dispute.
Conflict is a big deal because it affects our two most basic values – strength of self and care of other.
The backbone of any project or change effort is the team that’s been entrusted to make it happen.
This article discusses the impact of gender equality on nonviolent conflict.
The handbook doesn’t reflect a Western Perspective, rather it reflects a global perspective of mediation and that is the only way we can have a holistic view of mediation.
This millennial generation demands quick, accessible and tech-ridden supply of solutions to all its needs. How, then, does this generation remain indifferent and accommodating of the traditionally inefficient court system?
Understanding BATNAs is especially important in mediation because they provide disputing parties with power.
I write this in the aftermath of the really uplifting and wonderfully diverse conference which I had the privilege to host and chair recently in my home city, under the auspices of the International Academy of Mediators.
Masculine control of our culture is like that woman-eating crocodile: some of us never experience its bite, others see a glimpse of its toothy grin, but it only need destroy one woman once in a while, in order for the fear of it to affect all women.
While some conversations result in “getting to yes”, others lead to clarity that no agreement is possible at that time.
(5/25/18)Michael A. Zeytoonian
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There was a time, not long ago, when those who found themselves in a dispute had two basic choices: They could either file a lawsuit/initiate some formal complaint process or they could just walk away from the conflict and try to move on.