Workplace Section

Workplace Mediation Articles


Tim Hicks

Seven Steps for Effective Problem Solving in the Workplace

(1/10/22)Tim Hicks

Problem-solving and decision-making. Ask anyone in the workplace if these activities are part of their day and they answer 'Yes!' But how many of us have had training in problem-solving?

Jim Melamed

Better Reflecting Mediation to the World

(12/28/21)Jim Melamed

While mediators often assist in the creation of near miracles behind closed doors, our miraculous work and effective approaches are still not well-understood by general society. Might a more effective way of "reaching the masses" be to take advantage of "MEDIATION ART," be that in our physical and virtual offices, on our websites, and, perhaps in time, at bus stops and on highway billboards?

Howard Gadlin

Personal Histories in Conflict Resolution Interview Series: Howard Gadlin

(12/28/21)Howard Gadlin, Colin Rule

From the Mediate.com interview series -- a conversation with Howard Gadlin about his chapter in the book :"Evolution of a Field: Personal Histories in Conflict Resolution."

Bob Bordone

How to Control Your Emotions During a Difficult Conversation - Video

(12/27/21)Bob Bordone

Have you been wanting to up-level your negotiation skills and wondering how to control your emotions during a difficult conversation so you can get what you want?

Eric Slepak

Eviction Mediation Updates, December 2021

(12/20/21)Eric Slepak

As the state of eviction mediation continues to evolve, we wanted to share some notable developments from across the country.

Abby Silverman

“Hearing” the Other Side in Employment Mediations

(12/20/21)Abby Silverman

Abby Silverman and Cyrus Dugger offer their thoughts on various topics related to employment mediation, including negotiation strategies, tax considerations and goodwill gestures.

Bob Bordone

How to Have a Difficult Conversation with Your Boss

(12/13/21)Bob Bordone

Have you wondered how to have a difficult conversation with your boss? If you'd like to know how to start a difficult conversation at work, whether it's difficult conversations with employees or bosses, this video is for you.

Susan Raines

Mediate.com Great Reads Book Club - Susan Raines, Workplace Conflict

(11/30/21)Susan Raines

Recording of another episode of Mediate.com's Great Reads Book Club with Prof. Susan Raines talking about the new edition of her book "Conflict Management for Managers: Resolving Workplace, Client and Policy Disputes," hosted by Chidera Didigu.

Janet Chance

Book Review: When Gender is in Question, a Guide to Understanding

(11/12/21)Janet Chance

Sherkin's book When Gender is in Question focuses on the experience of the transitioning person and their loved ones and as such provides a doorway to deeper understanding, to uncovering bias, and to appropriate interaction.

Stephen Sonnenberg

The Surge in Workplace Disputes Under Disability Discrimination Laws: Good News or Bad News?

(10/18/21)Stephen Sonnenberg

I have been wondering—as we are well into our second year of the pandemic—whether the relationships between employees with disabilities and their employers are changing in unanticipated ways.

Xavier James

Managing and Resolving Conflicts in Remote Teams

(10/14/21)Xavier James

Handling remote teams can become quite a challenging task at times, especially when a conflict arises.

Forrest (Woody) Mosten

Forum Video: Final Report of Mediate.com Task Force on Online Mediation

(9/28/21)Forrest (Woody) Mosten, Clare Fowler, Jim Melamed, Colin Rule

This is a 90 minute video from the September 24, 2021 Forum sharing the Final Report of Mediate.com Task Force on Online Mediation. This video features Woody Mosten, Colin Rule, Clare Fowler, Jim Melamed, Tara Ollapally, Bruce Edwards, Donna Silverberg, Susan Guthrie, Angelia Tolbert, Michael Aurit, Tricia Jones, Michael Lang and John Sturrock.

Lorraine Segal

Bring Five Percent more Compassion to Conflicts

(9/27/21)Lorraine Segal

Bringing five percent more compassion can really make a difference in conflicts.

Veera Mahajan

Your Student is Headed Back to In-person Learning – and There May be Things to Fear that Have Nothing to do with COVID-19

(9/24/21)Veera Mahajan

A leading mediation expert and international best-selling author cautions that a year of pent-up frustrations; could cause students to blow.

Colin Rule

Mediate.com Adopts Online Mediation Practice and Ethical Standards

(9/21/21)Colin Rule, Jim Melamed

One of the Primary Recommendations of the Mediate.com Task Force on Online Mediation is to update mediation practice and ethical standards to fully embrace online mediation. In response, Mediate.com has now formally adopted the Task Force's Recommended Practice Standards for Online Mediation effective January 1. 2022.

Jim Melamed

Paths Forward for Online Mediation: Final Report of Online Mediation Training Task Force - Introduction

(9/20/21)Jim Melamed, Forrest (Woody) Mosten

Mediate.com’s Online Mediation Training Task Force here presents our Final Report and Recommendations, along with our Committee recommendations and resources, with humility, knowing that the ideas contained herein are intended to stimulate additional and continuing consideration, discussion and research.

Forrest (Woody) Mosten

Paths Forward for Online Mediation - Committee Reports, Recommendations & Resources

(9/19/21)Forrest (Woody) Mosten, Jim Melamed

Here are Committee Reports, Recommendations and Resources from the Mediate.com Online Mediation Task Force Final Report.

Naveed Khan

Conflict in the Workplace – Mediation Can Make Your Team More Efficient

(9/17/21)Naveed Khan

Conflict in the workplace is inevitable when people with different values and opinions come together.

Innovative Uses of CRM - How Companies Can Use CRM for Mediation

(9/05/21)Nouman Ali

CRM is only likely to improve in the future. More and more innovative uses are being provided like never before.

Donna Silverberg

Effective Online Mediation Training For Public Policy And Large Group Mediators

(8/05/21)Donna Silverberg

At the request of Mediate.com, a small group of US-based public policy and large group mediators/mediation trainers met online during the winter/spring of 2021 to consider best practices and ideas to enhance online training and practice. This report summarizes our ideas and recommendations for ourselves, our colleagues and Mediate.com.

ADA Mediation Guidelines

(7/05/21)ADA Mediation Guidelines Work Group

The ADA Mediation Guidelines for mediation providers are the product of a national Work Group convened to develop mediation practice Guidelines unique to conflicts arising under the Americans with Disabilities Act

Kenneth Cloke

Race and Caste, Gender and Patriarchy, Wealth and Class: Mediating the Systems, Structures, and Sources of Prejudice

(6/16/21)Kenneth Cloke

As a society, we have not resolved many enduring disputes, or convinced each other, or even discussed them intelligently, but ended up instead screaming at one another, clashing violently, and being prepared to manipulate, and even jettison the entire democratic process if it doesn’t back the candidates and policies we support.

Lorraine Segal

The Power of Story to Shift Conflict

(5/24/21)Lorraine Segal

When I work with clients, I first listen carefully and empathically to their story. They need to tell it and I need to hear it.

Jonathan Rodrigues

New Mediators' Guidance from Youth Conference

(5/18/21)Jonathan Rodrigues, Clare Fowler, Maria Apostolidou, Ilan David Bass, Amee Dharamshi, Melanie Koch, Nisshant Laroia, Benjamin Lutz, Gwendolyn Myers, Olivia Chisom Osuala, Lydia Ray, Sumhiya  Sallay, Jay Patrick Santiago, Salman Shaheen

This article summarizes the Young Minds, Global Voices Conference. This conference was sponsored by Mediate.com in an effort to hear from newer mediators. These 6 sessions comprised up and coming thought leaders from around the globe, forming a brain trust for how to create peace in ourselves, our community and our world.  

Forrest (Woody) Mosten

Full Video Now Posted of Forum on Online Mediation Training

(5/01/21)Forrest (Woody) Mosten, Jim Melamed

The second Forum of the Online Mediation Training Task Force centered on new and emerging issues of online mediation and the training of mediators online.

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