Workplace Systemic Issues: Do Your Leaders Really Want to Know?

Texas Conflict Coach Audio Blog by Pattie Porter

Like many conflict resolution or ADR professionals who start as a mediator, it doesn’t take long before a mediator doing workplace cases in one organization begins to wonder about the organization’s culture, communication, or leadership skills. “If only the organization had better practices, the mediation (or coaching or training or group facilitation) wouldn’t be needed”, many have thought. When working within an organization, the conflict resolution professional may begin to see issues or trends across departments that may suggest systemic issues. Now what? Explore the opportunities and challenges to communicate organizational issues to senior leadership by considering: When is an issue systemic? How is it assessed? How is it communicated? What next? Who is responsible? Consider these issues from the perspectives of an internal conflict resolution consultant at a company and an organizational ombuds at an educational institution and academic medical center.

Listen to the podcast by Rita Callahan here.

                        author

Patricia Porter

Patricia "Pattie" Porter, LCSW, ACC, is the Founder and President of Conflict Connections, Inc. in San Antonio, TX. She provides workplace conflict resolution services including conflict management and abrasive behavior coaching, EEO and workplace mediation, change management and team facilitation, and training throughout the U.S. She is the Founder of… MORE >

Featured Mediators

ad
View all

Read these next

Category

Wakeen, Terry: East Ten Years Behind West in Mediation – Video

Teresa Wakeen talks about why she believes that mediation on the East Coast is ten years behind mediation on the West Coast. East Coast more aggressive with litigation, sees mediation...

By Teresa Wakeen
Category

The Hopeless Case

Last month I received a letter from a lawyer who had appeared in a case that had just settled. He had said at the beginning of the mediation that he...

By Michael P. Carbone
Category

Advocacy Skills: Tips for Selecting a Good Mediator

While members of the Bar benefit from local court programs that may assign mediators, often serving as volunteers, advocates and their clients often have cases that merit more control over...

By Jerry Roscoe

Find a Mediator

X
X
X