View the winning videos (funded by JAMS) on the City University of New York Dispute Resolution Consortium website here (they seem slow to load)
Michael Lewis discusses the increase in specialization in mediation as coming from lawyers as well as an internal pressure within the field. He senses there is a loss of experience...
By Michael LewisA primary function of an organizational ombuds is to identify and report trends in visitor issues and make recommendations for responsibly addressing them. But how does an ombuds define a...
By Jennifer Smith SchneiderTammy Lenski's Conflict Zen BlogThe Einstellung effect is a type of cognitive trap that prevents us from seeing better solutions to problems we want to solve and conflicts we want...
By Tammy Lenski
