Management Blog by Cinnie Noble
Some conflictual interactions bring out parts of us we don’t really like or, even recognize at times! These parts may reflect what we learned about ways to manage conflict from observing a parent, sibling, partner or someone else. Or, they are impulsive, knee-jerk reactions we cannot seem to control. We have come to engage in these actions, mannerisms, words, etc. as habits.
We don’t have a rulebook on best practices when it comes to managing each and every conflict. As a consequence, most of us lack confidence and feel unsure about how to interact. However, we might – at some point – realize the ways we have adopted are not always ones we really admire about ourselves. We face the fact that we do not have all the skills we need to be who we want to be when in conflict.
This week’s Conflict Mastery Quest(ions) blog invites you to consider who you prefer to be when in conflict. It starts by asking you to bring to mind a dispute in which you are aware you copied someone else’s way of being in conflict that doesn’t really reflect how you want to interact.
Originally published in the Wiley Online Library. In Getting Disputes Resolved (Ury, Brett, and Goldberg 1988), we pointed out that in seeking to resolve a dispute the parties can focus...By Stephen Goldberg