Find Mediators Near You:

When to Use Mediation

CMP Resolution Blog by John Crawley, Lesley Allport and Katherine Graham.

1. Early! Ideally mediation should be used early at informal stage, or even before a conflict has arrived at procedural stage. If your managers know what mediation is, and when to suggest it – or even better have mediation skills of their own -you’re far far more likely to find mediation is ‘nipping things in the bud’.

2. At the point of complaint. Don’t discount mediation when a complaint has been raised formally. People may prefer an informal approach if their concerns are largely about behaviour, perception and misunderstanding. Remember most people don’t want to complain formally, even though some do. Offer mediation to everyone, first.

3. After a formal process. Mediation can be used to reestablish working relationships once formal process has been exhausted. The mediation of course doesn’t focus on revisiting the issues or the investigation. It focusses on on rebuilding working relationships for the future.

Our advice is always suggest mediation: explain its benefits; and encourage the party to talk to CMP without obligation, to see if mediation is the right option for them!


Rebecca Foreman

Rebecca Foreman has worked at CMP Resolutions for over four years.  Her responsibilities include ensuring their projects are delivered in time, scope and with the high level of quality their clients expect.  She is particularly interested in the concepts of restorative processes, both in and out of the workplace.    MORE >

Featured Members

View all

Read these next


The ABCs of Conflict Resolution

Some time ago, I interviewed Settle It Now’s Vickie Pynchon as part of my Success Leaves Clues series. I’m a regular reader of Vickie’s blog because I love her smarts...

By Tammy Lenski

Mediation Assumptions – Are They Necessary?

Cinergy Coaching by Cinnie Noble On a recent post on the Conflict Coaching Guild on LinkedIn I posed the following question: “Generally-speaking, a common reaction – when we are provoked...

By Cinnie Noble

Political Reconciliation Made Possible via Choreographed Dialogue

I had come up with an idea: what if I get Jane to agree to have us try a process where we use facilitative mediation approaches and techniques to have...

By John Cabral