What Challenging Workplace Behavior Are You Dealing with in the New Year?

Texas Conflict
Coach Audio Blog
by
Pattie Porter

For the past year, Conflict Connections and MH Mediate have been developing a set of resources to help people address the ten toughest behaviors at work – everything from gossip to bullying, harassment, and hostile work environments.  Our Challenging Workplace Behavior Summit featured 10 top global experts brought together over 250 conflict and human resources practitioners and yielded the definitive toolkit for challenging behaviors at work.

All resources are designed to be extremely actionable – for each behavior we hosted two 15-20 minute programs, the first explaining the behavior and the second sharing strategies and solutions.  For each behavior we also put together a one-page summary (definition, impact, solutions, key quote), a full set of program notes, and a take-away tool.  
The take-away tools include:

  • Engaging Passive Aggression Without Losing Your Cool (Tip sheet)
  • Diffusing Verbal Attacks (Checklist)
  • Preventing Hostile Work Environments (Checklist)
  • Escaping and Reframing Workplace Gossip (Talking Points)
  • Overcoming Time-Sucking Interruptions (Checklist)
  • Responding to Gender-Based Violence (Tip sheet)
  • Preventing and Overcoming Workplace Bullying (Tip sheet)
  • Stopping and Balancing Criticism (Talking Points)
  • Responding to Workplace Incivility (Checklist)
  • 5 Steps to a Deliberate, Non-Impulsive Reaction (Infographic Framework)

Watch for these courses coming April 2019 at www.mediate.com/university!

                        author

Patricia Porter

Patricia "Pattie" Porter, LCSW, ACC, is the Founder and President of Conflict Connections, Inc. in San Antonio, TX. She provides workplace conflict resolution services including conflict management and abrasive behavior coaching, EEO and workplace mediation, change management and team facilitation, and training throughout the U.S. She is the Founder of… MORE >

Featured Mediators

ad
View all

Read these next

Category

Mediation Steps

From the Real Divorce Mediation Blog of Nancy Hudgins and Debra Synovec What are the steps involved in mediation?Locate and contact a qualified mediator: It is important to work with...

By Debra Synovec, Nancy Hudgins
Category

Mediator Proflie: Howard Bellman

This article originally appeared in the April 1999 issue of Consensus, a newspaper published jointly by the Consensus Building Institute and the MIT-Harvard Public Disputes Program.How did you get into...

By Howard Bellman
Category

How Litigators Negotiate

I've been working on a case lately with a corporate lawyer, and we've been trading war stories about various negotiations in which we have participated. Most of the deals that...

By Joe Markowitz

Find a Mediator

X
X
X