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Training Articles


Tammy Lenski

A Quick Little Phrase to Stop Bickering in its Tracks

(8/12/16)Tammy Lenski

Bickering, an argument about trivial matters, is one of those everyday bad habits that feeds the growth of destructive conflict in a relationship.

Dan Simon

Mediation Center Director Re-Inspired by the Transformative Approach

(7/15/16)Dan Simon

Our intent in a recent training was to provide new mediators training in parenting plan mediation, we received so much more. Over the course of the weekend, I found myself reexamining some of my beliefs about mediation practice.

Stanford School of Business

Stanford How to Negotiate - Video

(2/29/16)Stanford School of Business

This is an instructional video produced by the Stanford School of Business. It covers the process of negotiation by Joel Peterson.

Martin Rosenfeld

Eight Benefits of Collaborative Practice Training

(2/26/16)Martin Rosenfeld

This article describes the benefits I see from taking Collaborative training.

William Levine

Who Says That Mediation Needs Reclaiming?

(11/09/15)William Levine, Chouteau Levine

These authors assert that most of the traditional values and styles that guide divorce mediation are still applicable.

Michael Jacobs

To Be Effective, Mediators Should Learn to be More . . . Stupid?

(10/30/15)Michael Jacobs

In order to be effective, trainee mediators need to unlearn much of what they think they already know.

Lorraine Segal

Five Strategies to Manage Conflict at Work

(10/16/15)Lorraine Segal

A lot of people cringe when they even hear the word “conflict”, especially at their workplaces. But the truth is, conflict is a natural part of human interactions, and it won’t go away even if you close your eyes and wish really hard!

Michael Lang

Pioneer Series: Demonstrating Reflective Practice - Video

(10/03/15)Michael Lang

Michael Lang describes an account where he was teaching reflective practice, a practice that enables mediators to be more aware of their own methods and why they are using them.

John Lande

Recipes for Success

(5/22/15)John Lande

I love the cookbook that Andrea and 1001 chefs wrote, Cooking Up a Deal: Negotiation Recipes for Success. It’s a wonderfully short and fun piece to assign for the last day of class.

Tammy Lenski

Conflict Resolution Activities: The Fist Press

(5/08/15)Tammy Lenski

When I’m mediating, coaching, or training, there are moments I want to illustrate why resistance builds up. There are moments I want to help someone understand in a quick and visceral way that pushing their agenda relentlessly is contributing to getting things good and stuck.

Beth Graham

Teaching Students to Be Problem-Solvers and Dispute-Resolvers

(2/27/15)Beth Graham

Reports on what lawyers should know, including the MacCrate Report and Educating Lawyers, regularly list problem-solving, negotiation, and dispute resolution as skills that lawyers should have. Best Practices for Legal Education called for law schools to educate students in problem-solving and in practical wisdom, in order to solve clients’ problems effectively and responsibly.

Katherine Graham

“Serious incident” Investigator Training Hits the Spot

(1/16/15)Katherine Graham

The Health Board South Wales asked us to train their Serious Incident Investigators. Although we know investigating inside and out, this was a new context for us that involved a lot of research and adapting to their needs. And it paid off!

Brad Heckman

Police Academy IX: This Time It’s Interpersonal

(12/19/14)Brad Heckman

The New York Peace Institute recently conducted a mediation training for the NYPD. They have kindly shared how the training went, tips and tricks for training, and some insights into the cross-over between police and mediation.

Donald T. Saposnek

Mediation Going Forward: What Do We Know? What Can We Expect?

(12/17/14)Donald T. Saposnek

The current complexity of our problems, at least in the U.S., is close to the point of overwhelm; for the individuals involved, for the governments that rule them, for the courts that adjudicate them, for the economic systems that support them, and because of the corrupted values that guide them.

Elizabeth Kent

Agatha Christie Helped Me Be A More Effective Mediator

(12/12/14)Elizabeth Kent

This short article presents a technique that the author calls a "Miss Marple Moment." Through the use of parallel stories, a neutral may address attribution and perceived negative intentions, and assist participants in seeing their situation in a different light and help them reflect on their contributions to the conflict. Hopefully, it is a fun read, just like an Agatha Christie book.

Katherine Graham

Have You Got What it Takes to be a Mediator?

(12/01/14)Katherine Graham

I’ve always been intrigued about what it’s like to be someone else. We’re so isolated in our own thoughts and feelings, we only see the surface of each other. And it’s scary to be genuine with other people; there are so many social constructions that formalise how we talk to each other and I find those exhausting and limiting, and often meaningless. So what I love about mediation is that when you’re mediating you’re actually in a space where people are really working hard to not collude with those social constructions.

Tammy Lenski

The Essential (and often ignored) Ingredient for Conflict Resolution

(9/02/14)Tammy Lenski

The answer to your conflicts does not lie in yet another conflict resolution skills workshop to add to all that you’ve taken before (skills training may be worthwhile but there comes a point when more is not better).

Kim Lovegrove

Mediation-in-Depth Analysis - Video

(9/02/14)Kim Lovegrove

Prof. Kim Lovegrove and distinguished lawyers look at Mediation as a dispute resolution process, its advantages, and disadvantages.

Rebecca Foreman

Courage to Manage: Evaluation Summary

(7/07/14)Rebecca Foreman

Demand for ‘soft skills’ training to prevent conflict is growing, and our clients have increasingly been asking for alternatives to classroom training that will effect behaviour change in a more cost-effective and less time-consuming way. We developed our latest e-learning package, The Courage to Manage: having essential conversations at work, in response.

Katherine Triantafillou

Being Grateful for Whatever Comes

(7/04/14)Katherine Triantafillou

Most mediation training sessions in the United States usually end somberly with handshakes, the exchange of business cards and perhaps a last bite of the refreshments that have been laid out for snacks during the day. Not so with the energetic group of mediators and facilitators who completed the third and final leg of training of the Athens Migration Dialogue Project in Athens, Greece.

Jill Gross

Quick Tips for Developing Your ADR Career

(5/23/14)Jill Gross

Developing a career as an arbitrator or mediator can be very challenging. Before you consider moving into the field it is important that you talk to those arbitrators and mediators who have done it successfully. Over the years I have had the opportunity to take their counsel. The following are some of the best of their many tips regarding how to develop and sustain an ADR career.

Nina Meierding

Nina Meierding: Culture and Gender Trailer - Video

(5/20/14)Nina Meierding

Internationally prominent trainer Nina Meierding shares with her class how to be culturally sensitive during mediation with non-verbal cues.

Patrick Moulsdale

Life-Long Learning for Mediators

(4/26/14)Patrick Moulsdale

Learning the structure is the most straightforward bit and the one many clients thinks means the job’s done – they now have mediators on site. But the other ingredients are an ongoing process of life-long learning. Trainees make huge progress during our mediation course but the real learning begins when putting the skills into practice.

Jacques Joubert

Judicial Activism Essential to Make Mediation Mainstream in South Africa

(4/04/14)Jacques Joubert

Courts in the UK impose cost sanctions on parties who unreasonably refuse or fail to mediate. In the US, mediation is more firmly embedded in the litigation process, the courts applying varying degrees of coercion to encourage the parties to participate in mediation. In some US states, disputes that fall in a certain category have to be mediated before being litigated. In other states, judges have the discretion to order the parties to mediate. The goal of the UK and US approaches is the same: the optimal use of mediation by litigants and less reliance on adjudication.

A Practical Guide to Comprehensive Conflict Management Systems

(3/07/14)Carole Houk, Deborah Katz

Many organizations have embraced alternative dispute resolution. Yet, they continue to search for more comprehensive approaches that help them not only to resolve conflicts that have escalated into disputes but also to manage risk, manage relationships and manage their bottom line. Is the answer to this search integrated conflict management systems (ICMS)?

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