Resolution Blog by Lesley Allport and Katherine Graham.
CMP have been experts in the field of workplace conflict management for 30 years. We support the development of soft skills needed to resolve disputes effectively before they arise. Such skills are known to us as Conversational Intelligence and promote a ‘Clear Air’ workplace, in which the cost of conflict is lowered, both for your company and its employees.
We aim to reduce the typically large amount of money spent on closing conflict, through investment in your company’s ability to prevent conflict. Having better conversations is a crucial first step to preventing conflict from escalating to a level at which it needs to be formally dealt with.
We believe everything your organisation strives to achieve revolves around having intelligent conversations. This includes:
A huge concern is the fact that so many people leave a company because they aren’t happy with or aren’t having the necessary conversations.
By attending one of CMP’s training days, you’ll be taking the all-important first step in developing a better conversational culture in your workplace. We’ll work on improving your conversational skills, with a focus on five key elements of communication. You can expect an interactive learning experience, delivered by one of CMP’s most highly skilled trainers. Learning will include a variety of trainer-led, group and individual activities.
Being conscious about the time, place and wider circumstances in which a conversation takes place and how that might impact it.
Key Question: How can you adapt the circumstances in which a conversation takes place to make it most effective?
The capacity to stay tuned to what is being said, and interested in why it is being said, rather than dismissing or disagreeing.
Key Question: What is important to the other person?
Listening with a focus on ensuring that the other person is heard, rather than listening to reload or refuel an argument. This ensures full disclosure and the development of mutual understanding.
Key Question: What does the other person need to hear to feel understood?
Empathy is the ability to be present with what’s really going on for another person or ourselves in the moment. It allows the receiver to reperceive their own world in a new way an move on.
Key Question: What is really important for the other person?
The capacity to self-reflect and listen inwardly as well as outwardly. Recognising how one’s own inner state or previous interactions may be adjusting the flow of conversation creates an opportunity to adapt and adjust.
Key Question: How is your own inner state influencing the conversation?
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