“Serious incident” Investigator Training Hits the Spot

CMP Resolution Blog by Lesley Allport and Katherine Graham.

The Health Board South Wales asked us to train their Serious Incident Investigators. Although we know investigating inside and out, this was a new context for us that involved a lot of research and adapting to their needs. And it paid off!

CMP’s Critical Incident Investigation training was extremely well received

The client was very pleased:

“Our training from CMP Resolutions has been a very positive experience, and we are confident that the training has helped us to speed up and professionalise our approach to investigating serious incidents. Not only have our investigators gained in confidence and skills, but our investigations are already moving more quickly and our processes have been streamlined following input from the trainers. Both Tim and James were highly knowledgeable and provided just the right balance of input, practice, observation and feedback for each delegate to feel that they had learned from the training. CMP met our tight deadlines and developed a programme that was just right for the needs of the group. We would recommend them to any organisation wanting to develop the skills and professionalism of their investigators.” Rebecca Sowter, Patient Feedback Manager, Health Board South Wales

What techniques have you found make for an effective training?

Do you have any suggestions for new trainers–or what should people look for in a training?

                       

Katherine Graham

Katherine Graham has worked in the field of dispute resolution for over 15 years’ as a mediator and trainer. She has mediated on the BBC Learning Zone and has given keynote speeches on conflict management and mediation for The MOD’s Equal Opportunities Conference, Women in Business Annual conference and “Getting Beyond… MORE >