Resolving Conflicts on Facebook

Novo Justice Blog by Colin Rule

“I’m embarrassed to report that I awoke this morning remembering the conflict carnage on my Facebook page from the night before – a thread of 75 entries posted over a four hour period, more than half of which were hostile.

Because this was my first (and hopefully my last) Facebook fight, I naturally wanted to know how common they are.

They’re really common. So common that there’s a “Facebook Beat” in Great Britain.

According to CNet, the British “Facebook beat” works like this:

“ Neighborhood Constables have to drive from address to address all day, listening to endless tales of harassment on Facebook, threats by text and insults in the [line] by the cigarette counter at the local [supermarket].”
I don’t have reason to believe there are American Facebook Fuzz, but I’ll go ahead and assume we’re at least as combative as the Brits are.

That’s a lot of conflict to resolve what with over 500 million Facebook users in the world – 250 million of whom log in every day.

So it makes sense to figure out why we fight and how we can resolve Facebook bickering without third party intervention…”

http://www.forbes.com/sites/shenegotiates/2012/05/23/how-to-resolve-a-facebook-fight-without-calling-the-constable/

                        author

Colin Rule

Colin Rule is CEO of Resourceful Internet Solutions, Inc. ("RIS"), home of Mediate.com, MediateUniversity.com, Arbitrate.com, CaseloadManager.com and a number of additional leading online dispute resolution initiatives.  From 2017 to 2020, Colin was Vice President for Online Dispute Resolution at Tyler Technologies. Tyler acquired Modria.com, an ODR provider that Colin co-founded,… MORE >

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