This presentation introduces four specific steps for effectively transforming even the most provocative personal attacks into something constructive. Listeners may wish to also read Chapter 4 of Party-Directed Mediation, Interpersonal Negotiation Skills. April 2012, Duration: about 10 minutes plus homework.
In this clip, Susan describes a court case in which she tried a very innovative approach. She asked the community and the timber company to envision the future and they...By Susan Carpenter