This presentation introduces four specific steps for effectively transforming even the most provocative personal attacks into something constructive. Listeners may wish to also read Chapter 4 of Party-Directed Mediation, Interpersonal Negotiation Skills. April 2012, Duration: about 10 minutes plus homework.
Ken Cloke describes how the goal of training is to provide the student with structure and steps, enabling them to have the courage to face the moment when the steps...
By Kenneth ClokeKluwer Mediation BlogThis year in the UK we are celebrating the 800th anniversary of the Magna Carta, or “Great Charter”. Signed in 1215, it remains one of the most famous...
By Bill MarshIn this clip, Susan describes a court case in which she tried a very innovative approach. She asked the community and the timber company to envision the future and they...
By Susan Carpenter