Mediate.com SurgeMail

Understanding and using our ANTI-SPAM system.

This tutorial is divided into two sections.

Section 1: How our anti-spam system works by default.

Section 2: How to FINE-TUNE our anti-spam system to your preferences.
(or turn it off entirely).


Section 1:
How our anti-spam system works by default.

** Note: Once you create or fine-tune your own anti-spam settings, then the default settings are ignored. **



IF the sender is already in your email address book, then their email is never considered spam.  Plus, anyone that you send email to is automatically added to your email address book.

When our email system “thinks” an email sent to you is probably spam, it places it in your spam/quarantine folder, and then two events take place.

1. The person that sent the spam is notified that their mail is in your spam folder. They are given a link to click to “release” the email and place it in your inbox. (Automated spammers will never click on the link, but humans will). So this is one way that “real” email (that was accidently placed in your spam folder) can be moved from your spam folder to your inbox. In addition, when the sender clicks on the link, their email address is added to your email address book. This means that future email from them goes to your inbox.

2. A daily spam report is sent to you by email. Occasionally, “real” email ends up in your spam folder, but the sender does not click on the link that they are sent. In this case, it is important that you are aware of what is in your spam folder.

In the daily spam report, you can see at a glance what is in your spam folder, and you can click on links inside that email report that will deliver items to your inbox (which also automatically adds the sender to your email address book).

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We have tried to find a balance so that most spam ends up where is should (in your spam folder) while trying to keep real email out of your spam folder. However, occasionally, real email may end up in your spam folder, just as some spam may end up in your inbox. (No anti-spam system is perfect. After all, the spam industry constantly attempts to thwart anti-spam systems, and has spent billions of dollars to do so).
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Mediate.com provides a robust web-browser based email program called SurgeWeb.  
Users of our SurgeWeb will find that the spam folder is automatically displayed, making it easy to audit your spam.

If you find a “real” email in the spam folder, you simply drag that email to the inbox folder, and the sender of that email is added to your email address book (thus, they won’t accidently go to spam the next time they send email to you). Because of how SurgeWeb works so seamlessly with spam, users of our SurgeWeb may wish to turn OFF the daily spam report since they don’t really need it (more on how to do that below). Those that choose to use our SurgeWeb as their email program of choice will discover how easy dealing with spam can be. Every one of our customers has access to SurgeWeb, no matter what third party email program they may also choose to use.

Mediate.com also supports most third party email programs and even browser based alternatives, such as gmail. (There are very few email providers that offer the range of support and flexibility that Mediate.com does).
Our default anti-spam settings are aimed at these third party email programs.  We can’t control how these email programs work with your spam folder. But what we can do is send you a daily spam report (mentioned above) that gives you a list of what is in your spam folder and gives you links to ‘deliver’ false spam to your inbox. We also give you tools needed to fine-tune (or turn off) your spam settings.




Section 2:
How to FINE-TUNE our anti-spam system to your preferences
.
(or turn it off entirely).

Some of the things you may wish to fine-tune (that this section covers):

Ø  “I get too much spam in my inbox”

Ø  “I get too many real email in my spam folder”

Ø  “I do not want emails (with link) sent to people telling them that their email is in my spam folder”

Ø  “I would like the subject line of probable spam marked to indicate it may be spam”

Ø   “I want to turn OFF the spam system so that ALL email goes to my inbox”

Ø   

Ø  “I want to get the spam report less frequently”

Ø  “I only want the spam report sent if I get NEW spam”

Ø  “I want to turn OFF the spam report totally” (many of our SurgeWeb users will want to do this since the spam folder is displayed inside SurgeWeb, making it easy to manage)

To make any of the above changes requires that you access your spam settings found inside your SurgeWeb. This is true no matter what email program you use.


TO ACCESS YOUR SPAM SETTINGS
:

Your spam settings are found inside your SurgeWeb program. The screen shots below will guide you.

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In your web-browser, type in email.mediate.com (and press enter):


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This takes you to the SurgeWeb login screen:


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Log in:


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Inside SurgeWeb, click on the OPTIONS button at the upper right:


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Then click on PREFERENCES:



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Then click on SPAM CONTROL:


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You will see this screen (below). It is where you set your spam controls:
(REMEMBER: if you make changes to any setting, your MUST CLICK
  the SAVE button to save your changes!)



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For the “SPAM DETECTION LEVEL (see screen shot below):
The HIGHER the number, the more likely SPAM may end up in your INBOX.
The LOWER the number, the more likely REAL MAIL may end up in your SPAM folder.
Our DEFAULT is 10, but once you are familiar with the system, we recommend setting it to 8.
Remember, your daily spam report will list ALL email that is in your spam folder, and that report allows you to automatically move mail from your spam folder to your inbox.


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For the “Action” (see screen shot below):
Our DEFAULT is to “place spam in Spam folder and inform sender” (remember, the sender will be sent a link that they can use that moves their email to your inbox and adds their address to your ‘email address book’ so that ALL future email from them always goes to your inbox. Some senders won’t use the link, so you should also look at your daily Spam Report).

Your other “action” options are:
“DISABLE”: TURNS OFF SPAM FILTERING ENTIRELY. All suspected spam goes to your inbox.

“Place spam in Spam folder”:
sender is not informed, so if you use this option, it is very important to check your Spam Report daily
. (If you use our SurgeWeb as your email program, then you can simply open up the spam FOLDER inside SurgeWeb and drag the real email to your inbox. Doing that also adds the sender to your ‘email address book’ so their future email goes directly to your inbox.)

“Place spam in INBOX and mark subject”: This option uses the SPAM DETECTION LEVEL (discussed above) to decide if the subject line of the email should be marked as “possible spam”. Then this “possible spam” email is placed directly in your inbox. With this option, NO email is ever placed into the spam folder. The spam sender is not informed. Your daily spam report will not show anything (since that report only shows you what is in your spam folder).


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HOW TO MANAGE THE DAILY SPAM REPORT that is emailed to you.
While at your spam preferences screen, click on the “SPAM LOG” button:



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You will see the screen below. Here, you can change the frequency that the report is sent to you
(or TURN IT OFF totally). By default, every day a spam report is sent to you and it lists all the spam (new and old) that is in your spam folder. If you prefer, you can set it so that the report is only sent IF new spam has arrived since the last report.