Michael Rawlings

Michael Rawlings Presented by Michael W. Rawlings, JD at the September 2005 annual conference of the Association for Conflict Resolution, Minneapolis, Minnesota.

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Articles and Video:

Peer Conflict Coaching at the Transportation Security Administration (01/23/06)
The designers of Transportation Security Administration’s (TSA) Integrated Conflict Management System (ICMS) recognized that typically there is nowhere for an individual to go for the vast majority of daily conflicts and issues he/she faces at work. TSA has chosen to respond through a broad system of conflict management/cooperative problem solving education for all staff as well as through the development of conflict coaching.