Douglas Noll

Douglas Noll Douglas E. Noll, Esq. is a full time peacemaker and mediator specializing in difficult and intractable conflicts. In addition to being a lawyer, Mr. Noll holds a Masters Degree in Peacemaking and Conflict Studies. He has mediated and arbitrated over 1,200 cases, including a large number of construction, construction defect, and real estate matters involving tens of millions of dollars. He is a nationally recognized author, speaker, and lecturer on advanced peacemaking and mediation theory and practice. Mr. Noll is a Fellow of the International Academy of Mediators, a Fellow of the American College of Civil Trial Mediators, and on numerous national arbitration panels.

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Articles and Video:

Doug Noll Discusses the Future of Litigated and Non-Litigated Mediation - Video and Transcript (12/12/14)
Doug Noll discusses the future of litigated and non-litigated cases.

Israeli-Palestinian Conflict-Courageous Peace Leaders Wanted (08/29/11)
In the lull after the media frenzy around Irene, it is a good time to reflect on the Israeli-Palestinian situation. In a few weeks, the Palestinians will submit a resolution to the UN General Assembly that asks that Palestine be declared a new nation-state. Regardless of where you might stand on this issue, there are a lot of practical problems with the resolution.

Prison Inmates to Receive Prestigious Peacemaker Award (09/07/10)
See the new YouTube video posted with the article. Fifteen women, all inmates, most, “lifers,” will receive the 2010 Cloke-Millen Peacemaker of the Year Award by the Southern California Mediation Association. How is it that women, with dark pasts, serving time for murder and manslaughter, can be honored as Peacemakers?

Fix Your Conflicts! Radio Show Hosted by Doug Noll (09/18/07)
Fix Your Conflicts! Radio show hosted by well known mediator Doug Noll on World Talk Radio.

From Doug Noll (09/01/07) is the number one source for mediators and information on mediation on the web. If you have a conflict that needs resolution, you should start here.

A Recipe for Peace (01/02/06)
Pride is one of the great causes of conflict. It is not just the usual over-exaggerated sense of self, but also involves strong identification with a group. Read about the one way to transform conflicts based on pride and group identification.

Heat and Humidity in Motown: The Role Of Physical Environment (12/12/05)
One of the simplest peacemaking techniques I teach is to change the environment. If you are in an argument or conflict with someone, try moving somewhere else. Taking a walk or finding a secluded space can work wonders. First, the time it takes to get to the space slows down the escalation process. Second, moving to a new space symbolically permits a new start to the process.

Reconciliation (10/23/05)
Joe, Martha, George and Anna had been fighting over their parents’ home and five acres for ten years. They had endured four lawsuits amongst each other, some resulting in judgments that had been enforced. Four years ago, the home burned to the ground with no insurance to rebuild, leaving a vacant lot to fight over. Each side had gone through two or more lawyers. The family had been torn apart through bitterness, anger, and strong feelings of injustice.

De-Escalation: The Key to Peace (09/12/05)
De-escalation moves parties from emotionality to rationality, allowing them to make sound choices. If parties are pushed too quickly to be rational, they will balk and impasse will result. De-escalation is therefore a key element of peacemaking.

Compassion (08/08/05)
Compassion is one of the great unheralded traits of business leadership. Compassion requires you to subjugate your own need for attention and self esteem to the needs of others around you. You care and you are sincere in your caring. True compassion in the business world is very rare.

Mediating the Aftermath of Terri Schiavo’s Death (06/13/05)
Terri Schiavo’s death has dropped from the news. For the family, the news trucks, interviews, and spotlights have been turned off, but the hostility, anger, and unresolved conflict must remain. Considering the 12 year conflict played out in the courts, the Florida legislature, the United States Congress and the White House, could reconciliation between the family members be possible? As a peacemaker, I think so. I also believe that until the family reconciles, personal healing will be very difficult.

Resolving Family Business Conflicts (05/20/05)
In this article, I want to share a story about a family business conflict. This is not based on any real family business, but is so common, it could be.

Resistance (04/04/05)
Recently, I have been thinking about the relationship between conflict, peace, and resistance. Resistance describes some force that opposes movement in a given direction. Sometimes, we view resistance as good and sometimes as bad.

Talking It Out is the Path of Peace (01/24/05)
Our natural inclination is to reduce the anxiety and eliminate the fear by separating the parties in conflict. If they don’t talk to each other, the conflict seems to go away. Of course, we all know that the conflict does not go away, but usually gets worse. Asking parties to “forgive and forget” or avoid the dispute simply pushes it under the surface. It will erupt somewhere else.

It’s the Principle! (11/23/04)
Understanding when people have been wounded and how deep the wound has been experienced can give you insight into the conflict. Narcissistic wounds require the peacemaker to be non-judgmental and to show loving kindness and compassion. If the offending party can also be compassionate, appropriately remorseful, and empathic, the injured party can usually start on a healing journey to forgiveness.

The Neuropsychology of Forgiveness (10/03/04)
The perception of injury to our self, which is injustice, has several parts: (1) a sense of self; (2) an ability to evaluate the behavior of others as being injurious or beneficial; and (3) memory of the event to link that injury to the offending person.

Bioethical Mediation: Peacemaking and End of Life Conflicts (08/02/04)
Bioethical mediation provides a respectful way for resolving difficult medical care conflicts. It honors the interests of all of the stakeholders and seeks peace through a caring, understanding process. Bioethics mediation, although new, is another example of how positive peacemaking is finding its way into our culture, our institutions, and our daily lives.

Internal Business Conflicts (06/07/04)
Internal conflicts are normal, predictable, and resolvable if they are addressed rather than ignored. Unfortunately, since many companies have an implicit policy of repressing or avoiding conflicts, differences in business values can roil out of control.

Coercion—More Costly Than You Think (03/15/04)
Most people are exposed to coercion as their first conflict resolution process. What child has not been punished by banishment to her room or bed without dinner? Children quickly learn that personal autonomy is dependent upon personal power. The bigger, stronger person usually will get his or her way.

The Value of Listening (01/19/04)
We rarely have the experience of being deeply heard by others. Most of the time, others tune out while we speak. When we can listen to others, especially in deep, intractable conflicts, we learn about ourselves and our capacities for positive good. When we are listened too, we feel honest respect and appreciation. Conflict cannot exist in such an environment and harmony flourishes.

Why Can’t We All Just Get Along? (12/16/03)
Many will recall the plaintive call of Rodney King, the man whose vicious beating by members of the Los Angeles police department was caught on video. Mr. King cried out, “Why can’t we all just get along?” The reason we cannot always get along seems to be based, in part, on our brains.

Coercion—More Costly Than You Think (10/27/03)
Most people are exposed to coercion as their first conflict resolution process. What child has not been punished by banishment to her room or bed without dinner? Children quickly learn that personal autonomy is dependent upon personal power. The bigger, stronger person usually will get his or her way.

Conflict Over Styles (06/02/03)
Conflict styles are generally not consciously chosen, but emerge as a repertoire of actions that have been learned since childhood from everyday encounters, arguments, and disputes. Most people use their full range of conflict styles to one degree or another but, depending upon the nature of the conflict, prefer particular behaviors over others.

Restorative Mediation (09/23/02)
In the past ten years, a number of different mediation styles and techniques have been developed. To these processes, I add a style that I call restorative mediation. Restorative mediation is a mediation process that uses restorative justice principles to guide process and measure outcome.

Ten Principles of Peacemaking (03/26/02)
I use the term peacemaking to describe the values and processes involved in transforming difficult and intractable conflicts. Ten principles of peacemaking guide me in my day to day work with conflicts.

What is Peacemaking? (05/17/01)
Peacemaking is a complicated concept because peace can be defined in so many different ways. When we speak of peace, we understand it in two ways. First, there is negative peace. The second way of understanding peace is as positive peace.

The Role Of The Peacemaker: Adaptive Versus Technical Work (02/05/01)
When the peacemaker first meets the parties, she must quickly and silently diagnose their adaptive capacity in the conflict. Adaptive capacity refers to the ability to change views, values, behaviors or assumptions.

Conflict Escalation: A Five Phase Model (11/17/00)
Conflict escalation is a gradual regression from a mature to immature level of emotional development. The psychological process develops step by step in a strikingly reciprocal way to the way we grow up. In other words, as conflicts escalate through various stages, the parties show behaviors indicating movement backward through their stages of emotional development.

The Dollar Auction Game: A Lesson in Conflict Escalation (09/21/00)
This article sets the stage to learn about conflict escalation by playing a game. The game is called The Dollar Auction, and the lesson is: "Beware of entrapment in conflict escalation as it will cause you to prolong conflict unnecessarily."

The Way Of The Mediator: Honor The Contrary Position And Confront Disrespect Directly (09/01/00)
In conflict, watch out for disrespect. If you catch yourself dishonoring the other side, re-evaluate where you are at. Very little constructive work can be accomplished as long as the feelings of disrespect persist in the conflict. One of the most important ways to demonstrate mutual respect is to honor the contrary position.