Richard Voyles, Ph.D. is CEO of Center for Dispute Solutions, as well as a certified business coach, an anger management specialist and a professional mediator. Rick travels internationally, training and developing federal mediators in their agency ADR programs. He is a published author, business coach and entrepreneur. He has developed an online Mediation Training including over 17 video presentation. He has also produced a TV program, “Conflict, Mediation and You” where he discusses topics in conflict management, as well as mediation techniques. Mr. Voyles is a subject matter expert in the areas of Divorce, Co-parenting, Negotiation, Cross-cultural Communication and Conflict Resolution.
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Articles and Video:
Without The Three Skills Necessary, You May Fail As A Conflict Management Practitioner
Conflict management consists of three different skill sets: communication skills, negotiation skills, and resolution skills. All three are necessary and indispensable elements for the conflict management practitioner.
Mediation and National Security Personnel System (NSPS) Pay for Performance: Can The Pitfalls Be Avoided?
The implementation of Paybanding – “Pay for Performance” is happening now. Congress has enacted the National Security Personnel System (NSPS) into law with total implementation by all government agencies and military components 2009. Based on the guidelines and expectations set out by the National Security Personnel System, managers and employees now have greater demands for accountability placed on them than at any other time in history. Will mediators be ready for the sharp increase in complaint cases that will be referred to them?
Managing an Imbalance of Power
One technique I often get requests to train on is managing an imbalance of power. There are effective techniques for handling power imbalance, however before we go too far, let’s consider what is an imbalance of power?
Discovering Benefits In Mediation
In a previous article, “A Benefit Resolution Mindset,” we looked at fear, comfort zones, and a single solution mindset as elements that can cause resolution resistance at a mediation table and tilt the balance away from benefits to loss laden choices.
We saw how a single solution mindset often represents a positional option (100% gain, 0% loss). Here we will look at techniques for discovering benefits including question asking, using a benefit matrix, and reality testing.
A Benefit Resolution Mindset
It is fear of loss that catapults people into conflict. It is fear that can keep them from resolving it. In a mediation, if the fear of loss outweighs the benefit of the offer, then it will be impossible for the party to choose resolution. A participant at the mediation table must believe that he or she will be better off accepting the offer; to embrace a settlement option it must improve the condition of the party. The benefit of gain, being better off, must outweigh the fear of loss, being worse off. This is true for both the complainant and the respondent at the table.