Rick Russell has a broad range of experience in dispute resolution, having practiced as a civil litigation lawyer, an ombudsman, a mediator, a facilitator, an arbitrator, a third party fact finder and a trainer. Rick has mediated well over one thousand cases since 1988. These include business and commercial matters, bodily injury, disability and general insurance claims, workplace and employment, estates, human rights, insolvency, real estate and land use matters. Rick is active as a trainer, offering public courses in ADR and Advanced Mediation Clinics in association with the Institute for Peace and Conflict Studies at Conrad Grebel College, University of Waterloo. He also instructs in the University of Toronto’s Certificate Program in Dispute Resolution, and for Queen’s University’s Industrial Relations Centre. His in house training clientele include Royal & SunAlliance, Clarica insurance, Environment Canada, Morrison Hershfield Consulting Engineers and many others.
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Improvisational Negotiation (Book Review)
If a picture is worth a thousand words, a powerful story helps us make sense of our experience and captures truth in a way that nothing else quite can. This is a book of such stories.
On Being An Ombuds: Considerations And Suggestions For Practice
This paper will examine the considerations
that go into establishing an Ombuds Office within an organization, what
constitutes the usual requirements to allow the Office to perform its functions
effectively and some strategic considerations about how to implement such
a plan. The paper identifies a number of pitfalls that may be encountered
along the way and concludes with some suggestions of what an Ombuds Office
can and cannot reasonably be expected to accomplish.
Conflict Analysis in Relation to Mediator Strategy and Type
Professor Leonard Riskin in his ground breaking article posits that there are four main mediator types. While this characterization of mediator types is interesting and provides an excellent starting point for looking at mediator characteristics, it is not fully satisfactory.