With particular expertise in teaching communication and collaborative negotiation skills, Catherine Gillespie has made a marked difference to the organisations she has worked with. She empowers teams and managers to adopt constructive styles that support harmony, productivity and progress in the workplace. Catherine has a particular interest in Challenging Behaviours and High Conflict Personalities within the workplace.
Contact Catherine Gillespie
Articles and Video:
‘Emotional Agility’ as a Workplace Mediator
A psychologically safe space must be offered and maintained if a participant is going to be invited to and chooses to explore any underlying drivers to their thoughts and behaviours which may have contributed to the formation or perpetuation of conflict with another.
Failing to Notice the Generosity of Others
Empathy within a mediation session can prove a catalyst for success as long the mediator helps parties not miss the opportunity. Recognizing this skill and the courage of parties to move from entrenched positions will not be missed by an experienced mediator.