Zena D. Zumeta is president of the Mediation Training & Consultation Institute and The Collaborative Workplace. She received her Juris Doctor from the University of Michigan Law School. Ms. Zumeta is a former board member and president of the Academy of Family Mediators, (now merged into the Association for Conflict Resolution) past president of the Michigan Council for Family and Divorce Mediation, and past Regional Vice President of the Society of Professionals in Dispute Resolution. She is currently a member of the Advisory Council for the Family Section of the Association for Conflict Resolution.
Ms. Zumeta has extensive experience as a trainer, mediator, facilitator and consultant. She has been providing mediation services since 1981 and mediation training since 1984. She is an approved civil and family mediator in Michigan, and an approved mediation trainer for Michigan, Ohio, Tennessee, Georgia and other states.
Contact Zena Zumeta
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Styles of Mediation: Facilitative, Evaluative, and Transformative Mediation
Many clients and attorneys are confused about what mediation is and is not, and are not sure what they will get if they go to mediation.
Interview with Zena Zumeta
This is the complete interview by Robert Benjamin with Zena Zumeta, long time mediator, trainer and former President of the Academy of Family Mediators, filmed as part of Mediate.com's 'Views from the Eye of the Storm' Video Series.'
Pioneer Series: Evaluative Approach - Video
Zena Zumeta explains the difficulties she sees with using an evaluative approach. However, she sees how it can be useful in a dispute where there is a power imbalance.
Zumeta, Zena: Early Influential Experts - Video
Zena Zumeta talks about mediation practice early on and conferences held by specific mediators who were particularly influential and helpful.
Zumeta, Zena: How Success Happened - Video
Zena Zumeta explains two reasons why she believes her success came to her: one is effective marketing by a business partner; the other was "pure luck" - she believes people had confidence in her ability to help them solve their problems.
Zumeta, Zena: Joys and Satisfactions of Training - Video
Zena Zumeta talks about what has pleased her in terms of the field. She states that training professionals is a joy so they can in turn train and use collaborative techniques with clients and employees.
Zumeta, Zena: Specializing as Positive - Video
Zena Zumeta explains that although she practices mediation in many different dispute contexts, she thinks there is an advantage of specializing in specific areas.
Zumeta, Zena: From Advocacy to Negotiation - Video
Zena Zumeta reflects on a particular occasion when her work as an advocate for labor unions moved more into negotiation. She realized that one must think differently in order to settle and end up with a win-win solution.
Zena Zumeta: Innovative Mediation/Evaluation Processes - Video
Zena Zumeta shares her excitement about what she sees emerging in the field - new processes and inventive approaches within mediation and evaluation that can better serve particular clients. She is also hopeful there will be more scientific assessments of techniques.
Zena Zumeta: Spiritual Side to Mediation - Video
Zena Zumeta speaks to the spiritual dimension of the work she does - how helping people learn how to respectfully and effectively be a part their workplace and family is a sacred task.
Zumeta, Zena: Internal Peaceful Change - Video
Zena Zumeta describes that in the 1970s, with her practice of meditation and making peaceful changes internally, she wanted to make peaceful changes externally as well.
From Zena Zumeta
I truly appreciate the work that has been done by all of you on Mediate.com. It is a great resource that I use frequently and recommend to all my training participants. The Newsletter is a great help in noting great new articles, news, and trends. Thanks again for all you give to the field.
Preventing Conflict through Facilitation
Facilitators make it easier for people to accomplish whatever goal their meeting may have been called for. Although facilitation can be used in conflict situations, and therefore belongs on the conflict continuum, an important characteristic of facilitation is its use as a preventative measure.