Dr. Susan S. Raines is the Associate Director of the School of Conflict Management, Peacebuilding & Development at Kennesaw State University (KSU) in suburban Atlanta. In addition to leading the executive Master of Science in Conflict Management program at KSU, she works with organizations to prevent and proactively manage conflict and collaboration (VW, YKK, USPS, USACE, Coca-Cola, Florida Supreme Court, Medical Association of Georgia, Georgia Courts, Italian Chamber of Commerce, United Nations-IOM, and more). She works to prevent conflict, intervene with dysfunctional teams, and enhance collaboration and mission achievement within organizations. She has mediated more than 16,500 cases inside and outside of the court system, including hundreds of cases of employment and workplace disputes, although her goal is to prevent conflicts rather than mediated litigated disputes. She is the author of Conflict Management for Managers (2013; 2019), the co-author of Expert Mediators (2013) as well as more than 55 peer reviewed publications, and is the Editor-in-Chief of Conflict Resolution Quarterly.
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Mediate.com Great Reads Book Club - Susan Raines, Workplace Conflict
Recording of another episode of Mediate.com's Great Reads Book Club with Prof. Susan Raines talking about the new edition of her book "Conflict Management for Managers: Resolving Workplace, Client and Policy Disputes," hosted by Chidera Didigu.
CV-19 Crisis Brings Heightened Need for Community-based Conflict Resolution
Crisis breeds conflict. The stress of economic uncertainty and dislocation caused by CV-19 are only outpaced by the anxiety many feel for the safety of their loved ones.
What I Wished I Had Known: Lessons from Mediation and Life
After more than 16,500 mediations inside and outside of the court system, dozens of organizational interventions, executive coaching, and overall collaborative problem solving, I have learned some hard lessons about what works and what doesn’t.