Susan Nauss Exon

Susan Nauss Exon

Susan Nauss Exon is a Professor of Law at the University of La Verne College of Law, 320 East D Street, Ontario, CA, USA, where she teaches mediation, negotiation, civil procedure and related topics. She also mediates and arbitrates on several panels, including the California Arbitration and Mediation Services (CAMS). 

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Articles and Video:

Building Trust Online: The Realities of Telepresence for Mediators Engaged in Online Dispute Resolution,  (03/30/20)
Exon and Lee found that trust in an experienced mediator is the same whether a mediation participant interacts with that mediator via video or face-to-face.

Trusting an Online Mediator: It May be Easier than You Think (09/20/19)
Trustworthiness is a notable mediator trait.