Michael Erdle is a facilitator, mediator and arbitrator in Toronto. His practice focuses on commercial disputes relating to technology and intellectual property. He has more than 25 years’ experience as a technology and intellectual property lawyer. Michael has been designated a Chartered Mediator and Chartered Arbitrator by the ADR Institute of Canada and is a Fellow of the Chartered Institute of Arbitrators. Michael conducts his work as a neutral through Practical Resolutions Inc.
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Articles and Video:
Canadian Ombudsman Impartiality Is a Delicate Balance
The recent announcement that another major Canadian bank is withdrawing from the national banking ombudsman service in favour of a private dispute resolution service for customer banking complaints raises interesting questions about independence and impartiality.
Are We Done Yet?
If parties are successful in reaching an agreement at the end of a long day (or more) of mediation, one of the final challenges is preparing a written document everyone can sign to capture the terms of the settlement.