Alex Yaroslavsky has been a dispute resolution practitioner since 1994, specializing in organizational, multi-party and inter-cultural conflict. Yaro Group offers coaching, training, facilitation, conflict analysis and electronic brainstorming services to clients including Citigroup, U.S. Trust, HSBC, Merrill Lynch and WestLB.
Alex is a member of the FINRA arbitration and mediation panels (formerly the New York Stock Exchange and the NASD Member Regulatory Authority), and the New York City's Civilian Complaint Review Board. He regularly trains and coaches new mediators. He is the 2006 chair of the Mediation Advisory Board at Safe Horizon - a nonprofit agency dedicated to violence prevention. Alex also teaches Dispute Resolution at the John Jay College of Criminal Justice.
Prior to founding Yaro Group, Alex worked at Morgan Stanley from 1996 to 2000. His experience included a year-long assignment as a Human Resources generalist in the Tokyo office, as well as project manager in New York working on performance evaluation, compensation, training and technology deployment.
In 1996 Alex worked at the Carter Presidential Center in Atlanta, GA. His role in the Conflict Resolution Group involved tracking political conflicts in Ireland, North Korea and Kashmir. Alex also coordinated an electronic brainstorming session on the Rwanda crisis. After his internship Alex continued to work as an electronic brainstorming facilitator in New York and Texas.
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The "Value" Of Language
Last month, I had a commercial mediation that took an unexpected sideways turn. Despite my best intentions, I was reminded how easily miscommunication can happen and how important it is for the mediator to keep one's ego in check and maintain an open attitude of curiosity.
When To Caucus
At one point the mediators asked for my suggestion. I recommended moving from a joint session to caucusing with each party. I know caucusing is sometimes a controversial subject among mediators, so I thought I'd lay out my case for using a caucus, at least in this case.