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Ombuds Forum Series

Join Mediate.com in an online forum offering a unique platform for in-depth discussions on conflict resolution, mediation, and the evolving role of ombuds in various sectors. This collaborative initiative aims to foster a dynamic exchange of ideas, best practices, and insights within the ombuds community, providing a valuable resource for professionals seeking to enhance their skills and stay abreast of the latest developments

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Previous Events:

Are we seeing trends around gender, mental health, COVID, work-life balance? 

Address these issues with fellow ombuds, and discuss how we can best address and prevent these issues. 

Recording HERE: https://vimeo.com/949649547?share=copy


APRIL 25, 2024: OMBUDS AND INTAKE

In the recently concluded Ombuds and Intake Forum, participants engaged in a discussion on various facets of intake forms. Delving into specific formats, timing of delivery, and consideration of diverse demographics.

Recording here: https://vimeo.com/939655042?share=copy

Survey results, additional suggested questions and sample text for intake forms here: https://mediate.com/ombuds-and-intake/


MARCH 1, 2024: NAVIGATING THE INTERSECTION OF AI AND OMBUDS

In this thought-provoking discussion, ODR expert Colin Rule delves into the dynamic relationship between Artificial Intelligence (AI) and Ombuds, exploring the potential synergies and challenges that arise at their intersection.

The conversation begins by examining the evolving landscape of dispute resolution and how AI technologies are reshaping traditional methods. Colin Rule, a trailblazer in the field of online dispute resolution, brings his wealth of experience to the forefront, shedding light on the transformative power of AI in streamlining conflict resolution processes.

Recording here: https://mediate.com/ombuds-and-ai-discussion/

Slides here: Ombuds and AI and AI Background


FEBRUARY 5, 2024: OMBUDS REPORTING

What Reports Should you capture for your ombuds office and data pitfalls to avoid 9 key performance indicators, data analytics – when to ask demographic questions, how to make sure the data is obfuscated).

Bruce MacAllister with other panelist take a look at 10 suggested reports with IOA categories, how to capture the data, and how to create them.

Recording here: https://vimeo.com/mediatecom/ombudsreports?share=copy


JANUARY 9, 2024: OUTSOURCED OMBUDS

Geetha Ravindra discusses the benefits of the outsourced Ombuds model, considerations in developing an outsourced Ombuds program, and best practices to ensure that visitors and organizations receive the highest quality services in an outsourced model.

Recording here: https://vimeo.com/mediatecom/outsourcedombuds?share=copy


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