Online Dispute Resolution Section
Online Dispute Resolution: the “New Normal”
It may come as a surprise that online dispute resolution has been around for more than twenty years.
The New Handshake: Using ODR to Create Value for Consumers and Businesses
ODR can help address a problem often referred to as “access to justice” (A2J).
Social Media-tion: A Bridge for Young Mediators to Enter--and Re-Define--The Profession?
For years, a gap has existed between mediation training of young students and entry into the field as professional mediators.
Interview with John Helie - Views from the Eye of the Storm
This is the complete interview by Robert Benjamin with John Helie, founder of ConflictNet and co-Founder of Mediate.com, filmed as part of Mediate.com's 'Views from the Eye of the Storm' Video Series.
The Medium Makes the Difference!
The last decade and a half has seen an explosion in communication by every means imaginable other than face to face. For this reason, I believe its points are worth revisiting.
Small Claims Courts 2.0 - Online Dispute Resolution in Action at Franklin County Municipal Court
For decades now, small claims courts have been offering a great service to our society. But now that most of us have a smart-phone, they can do an even better job.
Difficult Conversations in the Modern Era of (Anti-) Social Media
Recent events show that our social problems are exacerbated by a wide variety of anti-social media behaviors.
Ethical Principles for Online Dispute Resolution: A GPS Device for the Field
The disruptive force of technology has led to innovative dispute resolution practices that increase access to justice and also raise new ethical considerations.
Elementary, My Dear Watson!
Nowadays, there are two recurring questions regarding Artificial Intelligence that are very difficult to be answered: How far will humans interact with machines? And until what point humans can be replaced?
Access to Information and Justice: Where does ODR lead us to?
This is an article describing the 2017 Online Dispute Resolution Conference in Paris.
5 Tips for Adding Video to your Mediation Practice
As more services go digital, it is necessary for legal and mediation professional to follow the trend. Clients expect an equal level of convenience and access in purchasing legal and mediation services that is provided in other online services.
Conflict and the Advent of Social media in the Evolution of Society
Social media is changing how society behaves at a pace that we just cannot fathom. We have embraced it with open arms, but have we taken three steps back to digest it and understand how societal social skills have been affected?
The Ambivalence of Self-Regulation in ODR
ODR is thought to supplement existing ADR methods to address disputes quickly and adequately using technology and the Internet.
ODR's Role in In-Person Mediation and Other 'Must Know' Takeaways About ODR
This article covers a number of practical aspects of online mediation to broaden the understanding of how ODR can benefit a mediation practice.
Will artificial intelligence (AI) , Amazon Echo Alexa , play a role in your Mediation Practice?
I'm going to share a little secret, Akexa does meditations and affirmations--and maybe more?
Online Dispute Resolution: Stinky, Repugnant, or Drab
Professor Robert Condlin, University of Maryland Francis King Carey School of Law, has written an interesting paper entitled, “Online Dispute Resolution: Stinky, Repugnant, or Drab.”
Computer Uses in the Law Office - Yesterday, Today, and Tomorrow
With the technologic advances over recent decades and their remarkable acceleration, it is clear that the legal profession needs to play a bit of catch-up by asking ourselves how can we best utilize all available communication capacities to elevate and expand the delivery of valuable legal information, advice, and services. Dream big! The future is not what it once seemed.
No Sheriff in Town: Governance for the ODR Field
Online Dispute Resolution (ODR), the practice of resolving disputes via the Internet or digital applications, has been developing since the mid-1990s. As the field has grown and gained traction, it has increasingly received attention from professional associations and industry leaders in the world of alternative dispute resolution (ADR) More recently, it has begun to receive recognition from sources outside of this field – in both the public and private sectors.
Mediacion Online Una Realidad del Siglo XXI
El impacto de las nuevas tecnologías y en particular el uso de Internet han hecho posible el establecimiento de nuevos métodos para la resolución de los conflictos, y es aquí donde entra en juego la Mediación, pudiéndose la misma desarrollar por este medio.
Conflict Resolution Terms Defined
I’ve had repeated requests for the language I use to describe and define common conflict resolution terms like dispute, conflict, mediation, and facilitation. Here’s the language I use and a PDF download suitable for printing.
Distance Mediation as a Bridge for Social Inclusion
Our world has over 7.500.000.000 habitants, of which an 85% have access to cellphones. This data confirms that a wide spectrum of the humanity can benefit with the use of ODR, most of all the excluded and the needed. En Espanol.
La Mediación a Distancia como Puente de Inclusión Social
Nuestro mundo tiene en este momento más de 7.500.000.000 millones de habitantes, de los cuales el 35% tienen acceso a Internet y el 85% acceso a telefonía celular. Estos datos nos confirman que un amplio espectro de la humanidad puede beneficiarse con la utilización de las RDL/ODR, sobre todo los más excluidos y necesitados.
“Stand by your devices”; or “Access through the [virtual] looking glass”
My university has implemented an Emergency Preparedness Teaching and Learning [EPTL] initiative, as part of the planning for any recurrence of events (SARS, bird flu, etc) that might require the university to be closed for any length of time. This puts a plan in place to negotiate and communicate digitally--and it has been successful.
Online Peer Mediation Project
There are three changes in the educational and social context that suggest the need for a more technologically sophisticated version of peer mediation.
How to Email Someone After a Falling Out
What’s the best way to re-establish communication with someone after a falling out? Here’s how to write an email that will help you reconnect after no contact and set the stage for talking in person or by phone.