Online Dispute Resolution Section


Alberto Elisavetsky

Online Dispute Resolution (ODR): The Great Tool in Times of Pandemic

(5/29/20)Alberto Elisavetsky, Maria Victoria Marun

Those of us who have been working for many years, not only in the academic field, but also in a practical way in On Line Dispute Resolution (ODR), that we call on line or electronic, feel that in these times "the future is here ”

Alberto Elisavetsky

Resolucion de Conflictos en Linea (ODR) La Gran Herramienta en Tiempos de Pandemia

(5/29/20)Alberto Elisavetsky, Maria Victoria Marun

Los que nos dedicamos hace muchos años a trabajar, no sólo en el ámbito académico, sino también en forma práctica en la Resolución de conflictos a distancia, a la que denominamos en línea, o electrónica, sentimos en estos tiempos que “el futuro está aquí”.

F. Peter Phillips

In Zoom We Trust

(5/29/20)F. Peter Phillips

My first real-life experience with pandemic-forced online dispute resolution was in early April — a baptism by fire.

Giovanni Matteucci

ODR Tips and Tricks

(5/22/20)Giovanni Matteucci

With the COVID-19 pandemic and everybody home, Internet becomes the highway of contact with the world. And, in mediation, mass transmigration to ODR.

Giuseppe Leone

4 Things You Definitely Need to Become an Accomplished Online Mediator

(5/18/20)Giuseppe Leone

The success of online mediation depends 95% on your mediation experience and skills.

David Smith

Lessons from Teaching Facilitation Online

(5/08/20)David Smith

What a dispute resolution teacher has learned about connecting online.

Tara Ollapally

Making Sense of COVID Through the Lens of Mediation

(5/08/20)Tara Ollapally

As I look out of the window of my home office and take in the stillness of a complete lockdown that has been imposed in the wake of COVID-19, I am struck by the sense of balance that exists amidst the chaos and panic that also overwhelms me.

Mediating Amidst a Crisis: Is Online Mediation a Solution for India?

(5/08/20)Sandhya Swaminathan, Kartikeya Singh

Dispute resolution mechanisms in India on the other hand, have not kept up with time and technology.

Jim Melamed

What Is Your Mediation Background?

(5/05/20)Jim Melamed

The "digitization of mediation," now on steroids with the Covid-19 pandemic, has resulted in dramatic changes and new opportunities for mediators and the mediation field. A part of this includes new meanings for old words.

Gary Doernhoefer

Are Demographics Destiny for Technology in Mediation?

(5/03/20)Gary Doernhoefer

The age demographics of consumers of mediation services and mediators themselves will likely drive the adoption of technology to assist in the delivery of mediation services in the very near future.

Forrest (Woody) Mosten

Mediators Are Society’s PPE for Conflict and Difficult Decisions

(4/29/20)Forrest (Woody) Mosten

As their own practices slow down, some mediators are volunteering to offer free consultations and negotiation sessions to try and find solutions and some emotional comfort for people who are riddled with anxiety and a lack of knowledge.

Jacques Joubert

Courts Mediating Online with Zoom

(4/17/20)Jacques Joubert

It is hard to imagine for many, especially for the baby boomer generation, what a digital court is, because most of us are unfamiliar and resistant to the digital world of the 4th Industrial Revolution.

Morenike Obi-Farinde

ODR in Africa: The Emergent Face of Dispute Resolution Post COVID 19

(4/17/20)Morenike Obi-Farinde

The COVID-19 pandemic has brought to the fore what most people in emerging economies particularly in some countries in sub-Africa have never really given a thought to - working from home.

John Sturrock

Mediators Green Pledge

(4/03/20)John Sturrock

We still need to face the climate change problem in the future and, in any event, it is very likely that we will need to adapt our working practices in many of the ways suggested in the draft Pledge described below to accommodate the next several months of working in relative isolation.

Clare Fowler

Introducing Clients to Zoom Videoconferencing

(3/31/20)Clare Fowler

This video can be sent to clients who will be meeting online, familiarizing them with the process, and discussing confidentiality concerns.

Jennifer Shack

The Psychological Complications of Resolving Disputes Online

(3/30/20)Jennifer Shack

Online dispute resolution (ODR) can take many different forms and should be designed to take into account human psychology.

Susan Nauss Exon

Building Trust Online: The Realities of Telepresence for Mediators Engaged in Online Dispute Resolution, 

(3/30/20)Susan Nauss Exon, Soomi Lee

Exon and Lee found that trust in an experienced mediator is the same whether a mediation participant interacts with that mediator via video or face-to-face.

Jean Sternlight

Pouring a Little Psychological Cold Water on Online Dispute Resolution

(3/30/20)Jean Sternlight

This Article examines the strengths and weaknesses of ODR (online dispute resolution) from a psychological perspective. It makes five main points.

Clare Fowler

Setting Up a New Zoom Account for Mediators

(3/29/20)Clare Fowler

This video discusses Zoom settings for mediators, designed to establish rapport and confidentiality.

Jim Melamed

Family Mediation 2.0 - Integrating Online Capacities

(3/24/20)Jim Melamed

Dramatic changes are coming to family mediation programs and practices in the U.S. In the court context, The National Center for State Courts (NCSC) and the Pew Charitable Trusts (Pew) are now leading the way to expand online access to justice, including online dispute resolution (ODR).

Clare Fowler

Mediating with Zoom

(3/24/20)Clare Fowler

Are your clients asking you to meet online? Here are some suggestions for getting started.

Noam Ebner

“Next Week, You Will Teach Your Courses Online”: A Reassuring Introduction to Pandemic Pedagogy

(3/20/20)Noam Ebner

Many ADR teachers around the world have responded to the 2020 coronavirus pandemic by closing down campus operations and moving all teaching activity online. This essay aims to provide a helpful and demystifying first read for faculty who have just received online transition orders.

Arran Heal

Cope with Conflict During COVID-19

(3/20/20)Arran Heal

Workplace conflict can’t be, ignored, cancelled or put on hold. And there are suddenly all kinds of reasons for employees to feel pushed to their limit.

Yvette Durazo

In an Era of Chaos with the Coronavirus; The Solution to Support our Leaders is Online Mediation

(3/20/20)Yvette Durazo

Nowadays, with the Corona-virus taking precedent over our businesses, professional and personal lives, leaders are facing high levels of stress.

Crash Course in Remote Management - Video

(3/20/20)Cate Huston, Nicole Sanchez

This is a video designed to help managers resolve conflicts and support employees while working remotely.

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