Regarding communications in arbitrations and mediations, a neutral who interacts with litigants from different backgrounds may wish to establish common ground, emphasize similarities, and establish empathy to help the litigants feel more comfortable in the exchange. Also, the participating attorneys representing the litigants may wish to build a rapport not only with their clients, but with the neutral in order to be more effective communicators and better listeners.
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Howard Gadlin describes how the field has changed from people going into mediation from diverse academic backgrounds while covering overlapping problems, to becoming more institutionalized, lacking possibilities for, or connections...
By Howard GadlinFrom the blog of Nancy Hudgins Social psychologists point to mounds of research to prove that likeability is a major component of persuasion (e.g., Cialdini, The Psychology of Influence). Management...
By Nancy HudginsJust Court ADR by Susan M. Yates, Jennifer Shack, Heather Scheiwe Kulp, and Jessica Glowinski.The ABA Section of Dispute Resolution Task Force on Research of Mediator Techniques has recently released its...
By Jennifer Shack
