The Importance of Empathy and Effective Listening in Arbitration and Mediation

The Importance of Empathy and Effective Listening in Arbitration and Mediation

Regarding communications in arbitrations and mediations, a neutral who interacts with litigants from different backgrounds may wish to establish common ground, emphasize similarities, and establish empathy to help the litigants feel more comfortable in the exchange. Also, the participating attorneys representing the litigants may wish to build a rapport not only with their clients, but with the neutral in order to be more effective communicators and better listeners.

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