The Tennessee Voices podcast brings readers conversations with authors of insightful and compelling guest columns.
When I asked Sara Figal what the key to good mediation is, she told me that it means the parties leave the table having been heard.
Mediation does not guarantee a person gets everything he or she wants, but it is a process to work through differences, face someone with whom they are trying to resolve a dispute and answer questions.
A skilled mediator asks questions and follows up with more questions to try to come to resolution that the parties can agree upon, and that is the essence of the work of the Nashville Conflict Resolution Center.
On this episode of the Tennessee Voices video podcast, Figal, who is executive director of NCRC, spoke about her organization, which she calls “Nashville’s best kept secret.”
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