Institute for the Study of Conflict Transformation by Dan Simon(written by Kees van Eijk) In October 2014, I attended Joseph P. Folger’s training ‘Responding effectively to workplace conflicts’ in the...
By Dan SimonTrustworthiness is a notable mediator trait. If a mediator is able to exude trustworthiness through his or her ability to develop rapport with mediation participants, then the participants will trust...
By Susan Nauss ExonWriting may be a very effective way to boost your performance in pressure-filled situations such as difficult conversations, suggests research out of The University of Chicago’s Human Performance Lab. Even...
By Tammy Lenski