Order at Amazon.comIn this book Carpenter and Kennedy update their original work first published in 1988. The authors propose the concept that facilitation of public disputes, is not just for...
By Jon LindenConflict- it goes without saying we need to understand it in order to help others engage and possible resolve it. It is important to know that people respond to conflict...
By Jeff ThompsonI once read that to think that you know what people need is the ultimate in arrogance; so allow people the dignity of their own struggle. I surface this thought...
By Steffi Berkowitz
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