Originally published in the Wiley Online Library. In Getting Disputes Resolved (Ury, Brett, and Goldberg 1988), we pointed out that in seeking to resolve a dispute the parties can focus...
By Stephen GoldbergThe foundations of an effective Integrated Conflict Management System are: Two entry level workforce competencies: Understanding the nature of workplace conflict. The ability to have Brave Discussions, and to manage...
By Mervyn MalamedRecently I criticized a call by Stephen Erickson of the Association for Conflict Resolution to establish a certification system for mediators. (Lively discussion ensued, and people have continued to weigh...
By Diane J. Levin