The development of mediation as a social practice deserves to be considered as a profession in itself, not only by the scope posing on social issues, but also for the...
By Maria Eugenia SoleFrom John Folk-Williams's blog Cross Collaborate Anyone who’s worked at building consensus on public policy knows the frustration of trying to reason with someone who just won’t change a position...
By John Folk-WilliamsMembers of the NYPD engage people in crisis situations on a daily basis where the men and women of the Department continually use crisis communication skills and tactics to resolve...
By Jeff Thompson
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