An in-house mediation service in the British Army has resolved hundreds of issues before they escalated to a formal complaint. Lt Colonel Jonathan Buxton tells Personnel Today how the organisation has transformed its approach to dealing with conflict and is embedding a culture of listening and resolution.
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Noted lawyer Gerry Spence is as accomplished a painter as he is a trial lawyer. In both of these activities Spence creates canvases. More importantly, he understands in both pursuits...By ARTHUR L PRESSMAN