From the blog of Nancy Hudgins Social psychologists point to mounds of research to prove that likeability is a major component of persuasion (e.g., Cialdini, The Psychology of Influence). Management...
By Nancy HudginsThe ability to recognize conflict triggers, understand interpersonal dynamics, and determine how to intervene in a conflict is essential in facilitating effective outcomes. These are components of the assessment phase...
By Dale EilermanMarilyn McKnight discusses how court-connected mediators' first duty is to the court, not the client.
By Marilyn McKnight
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