The next time someone declines to take responsibility for words or actions that had a bad impact, don’t immediately assume it’s a flaw in their character. Maybe it’s just their protective...
By Tammy LenskiPGP Mediation Blog by Phyllis G. Pollack In her July 2011 edition of One Minute Negotiation Tips (published by the Los Angeles County Bar Association) (Volume IV, No. 6) my...
By Phyllis PollackPublished online with permission of Wiley Publishers Read Jon Linden's review of this book.INTRODUCTION Imagine for a moment that you are faced with a conflict. Imagine, for example, that your...
By Gary T. Furlong
