Links to the entire series Listening Questioning Summarising is the second effective communication skill which forms part of the cyclical process of Listening - Summarising - Questioning that promotes Effective...
By Alan SharlandClients virtually always eschew the payment of legal fees. In most cases, the use of legal services does not result in a remunerative return. Legal services are usually viewed as...
By Jon LindenI spent my day Saturday at the annual convention of the Southern California Mediation Association (kudos to attorney-mediator Phyllis Pollack for a fabulous conference!) Ken Cloke spoke eloquently on conflict...
By Victoria Pynchon
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