In this third installment, we look at what companies should be doing to ensure that they can present proof of their arbitration agreements if ever required to do so in court. Your company may have a perfect arbitration clause, but if a customer claims never to have signed the arbitration agreement or not to have seen the website providing notice of the terms and conditions, you will have to present evidence that the customer is wrong.
Read the complete story here.
Mediation can be a stressful and arduous process. Emotions often run high as positions are expressed and interests are explored. Sometimes participants are even surprised by the twists and turns...By Karen Pelot
Michael Lang tells of when he first thought of mediation as a force for changing the way society looked at conflict.By Michael Lang