Professional Details

Terry Marschall
Senior MediatorSenior MediatorSenior Mediator

Crew Conflict Resolution

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Description of Practice

Terry is the founder of Crew Conflict Resolution. Crew Conflict Resolution was established with a focus on providing clients with conflict management and workplace strategies that work. This business focused vision comes as a result of Terry's years of experience as a successful mediator and hands-on executive leader. Terry has been active as a mediator of workplace conflict for more than three decades. In her capacity as a trained mediator and master trainer, she has guided hundreds of people in resolving their differences in the workplace, creating collaborative and productive environments, and preserving the employer's bottom line. Terry's success in resolving conflict flows from a deep understanding of the complexity and dynamics of workplace relationships and their impact on the organization as a whole.

Professional Background

Terry's background as a small business owner (founding partner of impactHR, LLC) and as a senior executive in the Fortune 500 arena, allows her a good understanding of the issues that face today's workplace. She has held numerous executive level corporate and regional positions with top companies such as the Target Corporation, Woodward & Lothrop/John Wanamaker, Mervyns and the May Company. She has held positions as Divisional Vice President, Regional Human Resources Manager, Store Director and Senior Buyer, and has had direct responsibilities for budgets of more than $80M annually and led more than 400 person teams.


Terry is the senior faculty consultant for the Mediation Training Institute at Eckerd College. Terry also serves as a senior master trainer for the Mediation Training Institute and for the Conflict Dynamics Profile ( at Eckerd College.


Dates    Trainer(s)    Title   
2020    Online Dispute Resolution - 20 Hours
2020    ICODR    Online Dispute Resolution - 20 Hours
2005    Mediation Training Institute International    Certified Workplace Mediator - 40 Hours
1986    Bowie State University - Center for ADR    Mediation Training - 40 Hours

Areas of Practice

  • Workplace

Professional Services

  • Mediator
  • Advanced Mediation Trainer
  • Mediation Consultant
  • Mediation Trainer
  • Staff Developer
  • Conflict Coach
  • Facilitator
  • Online Mediator

This dispute resolution professional keeps professional liability insurance.