Professional Details

Michael B. Frank
Practitioner MediatorPractitioner Mediator

Resolution Consultants

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P.O.Box 5824
Frisco, TX 75035


Description of Practice

This Mediator is Certified
We offer a range of dispute resolution consulting services, all designed to help your company resolve its disputes. We’ve negotiated thousands of settlements since 1983 working with individuals, attorneys, adjusters, mediators, claim managers, municipalities, commercial businesses and service providers. Whether its dealing with state Departments of Insurance, post-catastrophe court orders, wind pools or individual carriers, we are experienced in managing CAT claim mediations individually or in bulk. Our familiarity with the litigation process improves our capability of mediating cases to avoid continuing costly legal expenses. Our goal as a Mediator is to facilitate a useful dialogue that will develop avenues of agreement that will be satisfactory to all parties. The process is effective for all types of business disputes.

Professional Background

Over 30 years in the Property & Casualty Claims Industry managing disputed claims, litigation and alternative dispute resolution processes.


Acted as advocate from clients, represented insurance carriers and advised claims management on mediation strategy. Have served as Mediator in business disputes, am an Arbitrator for FINRA, and currently work with the BBB of Dallas as a certified Arbitrator. Have served as Umpire in several insurance appraisal cases.


Master of Arts degree in Dispute Resolution from Southern Methodist University
Master of Business Administration degree in Finance from St. Mary's University
BS in Accounting from Oklahoma Christian University
Certified Property Casualty Underwriter (CPCU)


Dates    Trainer(s)    Title   
6/2014    John W Potter    Instructor of Record, Southern Methodist University, 40hrs
2015    Various    Southern Methodist University, MA Degree, 600hrs


Our collaborative approach in achieving useful dialogue to craft constructive communication paths effectively moves disagreements forward to resolution.


$275 per hour
$1,000 half day session
$2,000 full day session

Other Information

Resolution Consultants can also help you manage all your customer dispute issues. From complex litigation, disputed claim settlements and customer complaints to required agency reglulatory programs, we can help you navigate resolution processes for your bulk cases. From 1 to 1000 cases, Resolution Consultants can provide the expertise you need to help manage, resolve and dispose of your disputed business issues.

Areas of Practice

  • Automotive (4 mediated)
  • Business (6 mediated)
  • Construction
  • Insurance (100 mediated)
  • Real Estate (4 mediated)

Professional Services

  • Mediator
  • Systems Designer
  • Mediator-Arbitrator
  • Staff Developer
  • Mediation Consultant
  • Ombud
  • Strategic Planning
  • Arbitrator
  • Collaborative Professional
  • Online Mediator
  • Online Arbitrator

References available upon request.

This dispute resolution professional keeps liability insurance.