Professional Details

Joyce Hayes
Associate Mediator


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805 Del Grove Avenue
Newark, DE 19713
302 2996331
Fax: 3023681189

Description of Practice

Mrs. Hayes was the volunteer Executive Director and Secretary of Delaware Elder Mediation Services, Inc. (DEMSI) a tax-exempt public charity offering conflict resolution services to the elderly and disabled. DEMSI was dissolved in December 2015, but Mrs. Hayes remains available for mediations where the participants seek to have an ongoing relationship and wish to use mediation to work out issues and improve communication. She is also willing to forgive an individual's fee if the individual is low income.

Professional Background

Mrs. Hayes was with the management company of the Columbia Gas System for 22 years and was Associate General Counsel responsible for securities and corporate law compliance and mergers and acquisitions. Mrs. Hayes has extensive understanding of corporate finance and corporate governance and basic business principles. Since 2008, Mrs. Hayes has been concentrating her volunteer efforts in the area of elder law and elder mediation. All mediation involving the elderly or disabled other than court appointments are referred to Delaware Elder Mediation Services, Inc., a public charity that offers free mediation for individuals.


Mrs. has has over 50 hours of mediation training including basic mediation training through the Delaware Superior Court and the University of Delaware (facilitative mediation training) and advanced elder mediation training through the Montgomery County Conflict Resolution Center (transformational mediation training). She has conducted numerous mediations in guardianship matters as a volunteer for the Court of Chancery and is a volunteer mediator for Delaware Elder Mediation Services, Inc.


JD Rutgers School of Law BA University of Delaware


Dates    Trainer(s)    Title   
2009    Delaware Superior Court    Mediation Training 20 hours
2011    Montgomery County Mediation Center/Winnie Backlund    Elder Mediation Training (Transformational) 18.5 hours
2013    University of Delaware     Basic Facilitative Mediation Training 28 hours


Mrs. Hayes uses a blend of transformative and facilitative approaches to mediation in the hopes that the parties will gain insights into how to resolve future issues while resolving the most immediate problem.


Mrs. Hayes charges vary depending upon the complexity of the matter with a basic per hour fee of $150. However, all mediations through Delaware Elder Mediation Services are as a volunteer.

Areas of Practice

  • ADA
  • Adult Family (15 mediated)
  • Business
  • Civil (general)
  • Commercial (1 mediated)
  • Community
  • Contracts
  • EEOC
  • Elder (15 mediated)
  • General
  • Organizational
  • Probate
  • Securities

Professional Services

  • Mediator
  • Arbitrator
  • Collaborative Professional

References available upon request.

This dispute resolution professional keeps liability insurance.