• Perform administrative duties
• Facilitate discussions
• Engage in active listening
• Write summary of agreements
• Mediate disputes and negotiations
• Utilized conflict resolution and interpersonal techniques
• Collaborate with diverse constituents

Carolina Dispute Settlement Services
Jan. 2011-current
Raleigh, NC
Certified Community Mediator

• Perform administrative duties
• Facilitate discussions
• Engage in active listening
• Write summary of agreements
• Mediate disputes and negotiations
• Utilized conflict resolution and interpersonal techniques
• Collaborate with diverse constituents

United States Postal Service
Mar. 1982-June 2010 (Retired)
Raleigh, Durham NC
Supervisor Distribution Operations

• Directed operations in a fragmented, very large, mail processing facility
• Provided leadership in chaotic and challenging circumstances in cross functional areas
• Knowledge of policies on sexual harassment, hostile work environment and diffused difficult situations
• Monitored employee attendance, and administered policy surrounding employee performance