Professional Details

Janet Chance
Senior MediatorSenior MediatorSenior Mediator

Chance Conflict Consulting

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12432 Palmtag Dr
Saratoga, CA 95070


Description of Practice

This Mediator is Certified
Conflict happens, but how that conflict is managed can either create further harm or strengthen relationships. I offer mediation, facilitation, conflict coaching, conflict analysis, and apology analysis.

My practice is based on the best practices in dispute resolution with a foundation rooted in a master’s degree in dispute resolution, extensive training in specific techniques, and experience on what works.

COACHING: One to one help to improve personal conflict response. --Individuals can gain understanding of their own conflict response and how to improve their conflict management skills.

MEDIATION: Facilitated negotiation where participants make the decisions.

--Families stand to gain enormously by using mediation to resolve conflict rather than the courts. Mediation allows family members to make the decisions for loved ones’ welfare, costs less, and takes less time. Mediation also may cause less harm to the relationship than litigation. I can help with your conservatorship, elder care, parenting plan, financial support, and property distribution.

--Workplace Conflict can be mediated on site instead of a manager wasting their time on workplace conflict that saps productivity. Employees don’t want to tell the manager what they are really feeling for fear of its effect on their position, but they will tell a neutral party who cannot affect their raise or promotion.

Professional Background

___ 7/2021 - Present. Facilitator for Candidly Speaking. Facilitatied small groups in community building circles. -

__ 6/2020 - Present. Facilitator Days of Dialogue. Facilitated small groups in difficult conversations about controversial topics.

___ 2/2015 – Present Mediator (Volunteer) Santa Clara County Office of Mediation and Ombuds Services

___ 5/2011 – 2018 Church Council Prince of Peace Lutheran Church (President 2yr, Vice President 2yr, Secretary 1yr)

___ 2005- 2006 Patent Agent Kokka and Hsu LLC

___ 2003-2005 Patent Agent Bingham McCutchen, LLC

___ 2002-2003 Patent Examiner US Patent and Trademark Office

___ 1989-2000 Engineer Siemens Controls


Mediated over 250 matters in the following areas:

DIVORCE, PARENTING PLAN: on-line mediator for parenting plan including schedule, communication, boundaries, child support.

PROBATE, ELDER, CONSERVATORSHIP: Co-Mediate in elder/probate mediations as needed. Facilitate revealing issues concerning care, financial situation, visitation and/or other family issues.

CIVIL HARASSMENT: Mediate in Civil Harassment Day of Court Mediations weekly. Explain process to parties, prepare stipulation and order documents.

VICTIM OFFENDER: Co-Mediate in victim offender mediations. Maintain neutrality while facilitating a dialog between victim and offender. Discuss restitution when appropriate.

SMALL CLAIMS: Mediate in Small Claims Day of Court Mediations 1-2 times weekly for 1 year.

COMMUNITY: Co-Mediate for Santa Clara residents in OMOS as needed. Neighbor-neighbor disputes, noise complaints, parking, trash dog issues and more. Able to establish behavioral agreements.


FACILITATOR: Small group facilitator for Days of Dialogue Racism, Policing, the Pandemic and Beyond program, and for Palo Alto Human Relations Commission community events. Facilitated Congregation and Council meetings for 2 years as President of Church Council.


- MASTERS in DISPUTE RESOLUTION from the Straus Institute at the Pepperdine University School of Law;

- MASTERS in MANAGEMENT Penn State University;



Dates    Trainer(s)    Title   
2015    Santa Clara County Office Of Mediation and Ombus Services (OMOS)    40-hour basic training
2019, 2018    Santa Clara County OMOS    Probate/Elder Abuse Training 18 hrs
2018    Martin Eicher    Facilitation Skills Training 8hrs
2018    Santa Clara County Superior Court    Enhancing Cultural Responsiveness 4
2018, 2016    Santa Clara County Superior Court    Domestic Violence Update 10
2017    Community Boards    Mediation & Organizational Development 2hrs
2016    Santa Clara County Superior Court    Dealing with Difficult People 4hrs
2018    Katharina W. Dress, M.A.    Forgiveness in Families 8 hrs
2015, 2017, 2018, 2019    Santa Clara County OMOS    Civil Harassment Training 14hrs
2020    Mediators Beyond Borders International (MBBI)    Reflective Structured Dialogue 12 hrs
9/2020    Mediating Online: Family and Divorce Mediation
4/2021    Patricia Porter of Conflict Connections    CINERGY Conflict Management Coaching model 18hrs
7/2021    Dianne Willaims    Restorative Circles - 8 hrs
9/2021    LA City Attorney's Office    DRP Accelerated Mediation Training - 25 hrs


Conflict is a normal process, like change. Change and conflict are inevitable. How that change or conflict is managed can make all the difference. I can help you, your families, your teams, and your organizations to resolve conflict, to strengthen relationships, and improve communications.


Billing is offered in a flat fee format based on the complexity, conflict intensity, and required end products. A level of service is determined during an initial consultation call which is then used to set the flat fee of the mediation.

Areas of Practice

  • Adult Family (20 mediated)
  • Autism
  • Bullying (20 mediated)
  • Civil (general) (100 mediated)
  • Community (20 mediated)
  • Congregational
  • Cross Cultural
  • Divorce (all issues)
  • Divorce (parenting) (1 mediated)
  • Education
  • Elder (25 mediated)
  • Faith Based
  • Family (26 mediated)
  • General
  • Intellectual Property
  • Landlord - Tenant (3 mediated)
  • Neighbor to Neighbor (25 mediated)
  • Non Profits
  • Online Family/Divorce (1 mediated)
  • Online Mediation (3 mediated)
  • Online Workplace
  • Organizational
  • Patent
  • Prenuptial
  • Probate (11 mediated)
  • Public Policy
  • Restorative (Juvenile) (5 mediated)
  • School/Education (4 mediated)
  • Sexual Harrassment
  • Small Claims (20 mediated)
  • Special Education
  • Victim - Offender (5 mediated)
  • Workplace (2 mediated)

Professional Services

  • Mediator
  • Facilitator
  • Online Mediator
  • Communication Skills Trainer
  • Mediation Consultant
  • Mediation Trainer
  • Ombud
  • Conflict Coach


Allyn Kula County of Santa Clara Office of Mediation and Ombus Services Pamala Wells Critical Moments Safety Trainig Dr. Sukhsimranjit Singh Pepperdine University Straus Institute for Dispute Resolution Gabe Kralik Catholic Charities

This dispute resolution professional keeps professional liability insurance.