Professional Details

Joyce I. Craig
Concierge Resolution Services

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12401 Wilshire Blvd.
Suite 200
Los Angeles, CA 90025
Fax: 1-310-207-3666


Description of Practice

Joyce I. Craig with Kathryn M. Stanton launched Concierge Resolution Services and welcome referrals for complex family and business disputes. An advantage of private mediation over litigation for sibling rivalries and intergenerational family disputes is that the process is private and confidential. We work with you and move forward to creative resolutions, reconciliations and healing. While courts and arbitrations are limited in the remedies they may offer and usually require an outsider to decide how you are to go forward, we will work with you and help you reach your own decisions to resolve conflict and support peace. Call us at 424-248-6464.

Professional Background

Co-Founder, CONCIERGE RESOLUTION SERVICES, private complex mediation services JOYCE I. CRAIG, A PROFESSIONAL CORPORATION, attorney practicing civil law in California since 1984 KATHRYN M. STANTON, A PROFESSIONAL CORPORATION, practicing law in California since 1987.


private mediation practice and volunteer mediators with CAMP and Los Angeles County Bar Civic Mediation Project


Joyce: University of California at Los Angeles Law School Juris Doctor (J.D.) Degree 1984 University of California at Berkeley, Phi Beta Kappa and Women’s Mortar Board Honors Society; Social Welfare BA Kathryn: University of Southern California Juris Doctor 1987, University of Southern California, BA


Dates    Trainer(s)    Title   
2016    Los Angeles County Bar Assn    Civil Mediation Training
2016-17    Ken Cloke Mediation Training    Mediation Training
2016    Pepperdine Straus Institute    Elder Law Mediation
2016-17    Civil Mediation Project LA County Bar    Civic Mediation Training
2017    Civic Mediation Project    Panel of Mediators
2017    California Academy of Mediation Professionals    CAMP


Concierge Resolution services offersmediation and collaborative resolution strategies to resolve complex family and business legacy and elder planning. Joyce offers insight and, compassion while drawing upon three decades of experience and information to clarify complicated, emotionally charged issues, and overcome emotional barriers. She is experienced in facilitating large group conflict resolution sessions using a personal and customized problem solving approaches to fully engage each participants in the family process. We conduct thorough intake and case evaluation and provide a plan for mediation that makes sense to our clients. Then we provide a comfortable environment for mediation, hosting all of the persons who need to participate in the process. We specialize in a form known as "co-mediation" which places two mediators in the room with you. While one of us is intently listening to you, the other may take notes, observe other parties, and help organize the strategies to move forward. We find this method is more efficient in the long run and helps drive the mediation as deep as necessary to creatively resolve the dispute and confirm the new agreement in a writing that may be submitted to a Court for enforcement.


We charge an administrative fee of $175 per person to conduct initial intake, which includes reaching out to all interested parties who are or should be involved in the decisions that your family or business will be making and to gather the facts and necessary to understand the basic circumstances of the conflict at hand. After evaluating your circumstances and personal dynamic, we work with you (and your attorneys if you have engaged counsel) to establish a mediation plan suited to your needs. We have half day ($2000) and full day ($3800) rates, depending on the number of parties involved in a mediation. We can also schedule shorter, more frequent sessions, such as four 2-hour mediations and will give the benefit of the reduced rate upon payment in full in advance. We co-mediate which means that you will have access to two professionals during your mediation sessions. We also offer an hourly rate.

Other Information

Concierge Resolution also assists trust and estate lawyers and exit strategists working with family businesses on legacy and succession planning through mediation. We bring all parties with competing, compatible and conflicting interests together and work toward a resolution that will last generations. A mediation may reduce your exposure to unhappy or uninformed future generations who challenge a parent/founder's choices about legacy planning.

Areas of Practice

  • Adult Family
  • Civil (general)
  • Contracts
  • Elder
  • Employment
  • Estate Planning
  • Family
  • Health Care
  • Landlord - Tenant
  • Nursing Home
  • Partnership
  • Pet Mediation
  • Probate
  • Trust Management

Professional Services

  • Mediator
  • Conflict Coach
  • Mediating Lawyer
  • Counselor
  • Fact-Finder
  • Mediation Consultant
  • Ombudsperson
  • Collaborative Professional

This dispute resolution professional keeps liability insurance.